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Vmanda's avatar
Vmanda
Helpful | Level 5
7 months ago

I have removed the user, but still paid for the license, and no refund can be applied.

I will start off by saying I fully understand I made a mistake.  I didn't realize when I deleted a user that the license was not deleted as well.  Since I manage the users but do not handle the billi...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi Vmanda, thanks for posting here today! 

 

You mentioned that you've already contacted our Support team about this. That was the right way to go on about it, since they have more tools and visibility than we do over here. 

 

Would you mind sending over your ticket number reference, in order for me to locate it on our system, and take a look, please? 

 

Thanks a bunch! 

  • Vmanda's avatar
    Vmanda
    Helpful | Level 5
    7 months ago

    Hi Megan,

    My ticket number is 23639970

    Thank you for looking into this.
    Mandy
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hi Mandy, no problem at all!

       

      I checked the progress, and didn't see a reply back from your end. 

       

      Would you mind replying back to the email chain, in order for the agent to escalate your case? I won't promise you anything, but we'll try to do the best that we can here. 

      • Vmanda's avatar
        Vmanda
        Helpful | Level 5
        7 months ago

        Thank you, I thought the ticket was closed, so I didn't bother responding.  I just did.

        Mandy

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