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Forum Discussion
I have been billed for something I don't have and without notice. Please help.
i have been charged $306 without notice and when i sign into my account it just says i have a free basic account. can't find how to get a refund and how to make sure it is cancelled and doesn't happen again
thanks
- Megan
Dropbox Staff
Hey clairemcfee, thanks for posting here.
Do you have any other email addresses that could be linked to a separate Dropbox account? It sounds like you’re being charged for a different one, from what you mention.
Also, can you use our lookup tool, to find the email address associated with the paid account?
Can I reach out to you to this email address, to look into this further?
Keep me posted!
