I have an unknown charge for a Dropbox subscription. How can I cancel it?

[bacchaegrl]

Hello, I am being billed for a dropbox subscription and I cannot tell where it is coming from.  There is no record within dropbox that I have paid anything since this summer. I am still getting 21 dollars pulled out of my account monthly.  The withdrawal says it's coming from dropbox, yet it does not provide an alphanumeric code that this website seems to intent on me producing.  Who is scamming me here?  Dropbox?  My bank?  Someone else?

Jennae

[Rich]

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@bacchaegrl wrote:

Hello, I am being billed for a dropbox subscription and I cannot tell where it is coming from.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

[Hannah]

Hey @bacchaegrl, thanks for joining the Dropbox Community and happy new year!

Were you able to figure this out?

If you don't see a transaction ID attached to the payments, is it possible that you're paying through iTunes/Google Play instead?

Keep me posted.

[desireebyrd]

Hello, I rcvd a large charge from dropbox but my dropbox account is the free version. I have spent over 30 minutes trying to figure this out and am very frustrated with the inability to access a customer support rep to help me figure this out. 

[Rich]

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@desireebyrd wrote:

I rcvd a large charge from dropbox but my dropbox account is the free version.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

[nandan bhatia]

why you credit amount from my account   

you credit the huge amount

[Rich]

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@nandan bhatia wrote:

why you credit amount from my account

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

[Said_]

Hi, for the past two months my digital card was charged for a drobox subscription that I have no recollection of creating.

I wouldn't be able to provide a transaction number, but if you contact me on my email I can at least verify that I am the owner of that visa card and maybe you can help med understand what account/subscription is connected to my card or help me terminate the subscription and get a refund for the past two transactions.

Best regards, Said

[Rich]

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@Said_ wrote:

for the past two months my digital card was charged for a drobox subscription that I have no recollection of creating. ... if you contact me on my email...

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

[Said_]

Thank you so much! That was very helpful! // Said