We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
I got charged $199 for a Dropbox subscription. Can I get a refund?
I got charged $199 without me knowing and I didn’t even get notified and I didn’t wanna buy the subscription it was just charged on my card. I need a refund because i didn’t buy the subscription
Rich
Super User II
Super User II
maddy11111 wrote:
Is there a way to speak to someone in person?
If you have a Business account you can initiate a callback from Support through your Admin console. Otherwise you'll need to open a ticket using the link posted above.
Okay thanks Rich, i don't have a buisness account personally but i'm a member of my company business dropbox. I can't see an admin option so i guess i can't request a call.
sorry one last question.
When i open the ticket and it asks for the card number and account - if i put the ex-colleague's account name in will they receive an email?
Thanks
- Rich
maddy11111 wrote:
When i open the ticket and it asks for the card number and account - if i put the ex-colleague's account name in will they receive an email?
I don't know. Technically, the account is theirs so Dropbox would certainly be within their right to notify them of information pertaining to their account. Whether (or not) that happens before or after you succeed in removing your credit card, I can't answer.
