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Forum Discussion

walbluefin's avatar
walbluefin
New member | Level 2
7 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey HoneyChan76, thanks for the info! 

 

Can I send you an email, in order for us to have a closer look into this? 

HoneyChan76's avatar
HoneyChan76
Explorer | Level 3
6 months ago

Yes Megan!

 

Sincerely hope for your kind assistance.

Thank you for helping me omit my details in the attached pics.

Greatly appreciate 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey HoneyChan76, I just sent you an email, I'll see you there!

  • HoneyChan76's avatar
    HoneyChan76
    Explorer | Level 3
    6 months ago

    Hi Megan, 

     

    received your email. Thanks !

  • kaabis's avatar
    kaabis
    New member | Level 2
    6 months ago
    got the same problem here. tried all the suggestions mentioned here, nothing worked unfortunately. please contact me as well on this issue (i used the chatbot before which wasn't much help, so please help me out here)
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey kaabis - sorry to hear you're having issues with this.

     

    I've just sent you an email to have a further look internally, so please have a glance at your inbox and we'll take it from there.

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