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Forum Discussion
I cancelled my yearly subscription, but was still charged and my plan was downgraded
I cancelled my yearly Dropbox subscription, but my debit card was still charged, and my account cancelled. So now I lost the money and I don't even have the yearly account. Is there no way to get my money refunded?
- Hannah
Dropbox Staff
Hey Vonstraate, thanks for joining our Community.
Are you able to see the charge in question on your billing page here?
If you can't access that page, please try this one.
Let me know what you find.
Hi, Hannah, thank you so much for replying. Yes, I see the charge there, and I see a refund has been Issued! That is great news! I was not aware of this and did not get any notifications. Any Idea how long these refunds take?
- Rich
Super User II
Vonstraate wrote:
Any Idea how long these refunds take?
Refunds take about 4-5 business days, depending on your bank.
