We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Simpson3501's avatar
Simpson3501
Explorer | Level 3
8 years ago

How do I cancel subscription

the instructions on how to delete my upgrade subscription isn't very clear or in fact misleading. Once I download my photos to a thumb drive, I plan to kill the app. unless reaches out to me soon.
Account settings and sign in
Cancellations and refunds
FAQ
  • Rich's avatar
    Rich
    7 years ago

    Did you upgrade to a paid account on a mobile device, i.e. through Apple's App store or Google Play? If so, you need to manage your subscription through the store you subscribed in. Otherwise, contact Support and they'll assist with canceling your account.

     

    If you just want to downgrade, you could just try the Downgrade page as listed in this help article and in one of the replies listed above.

     
    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here. ]
Rich's avatar
Rich
Icon for Super User II rankSuper User II
udderguy1 wrote:

I recently thought I canceled my yearly dropbox suscription by replying to an email about two weeks before it was scheduled to renew, however, I just got an email it had renewed.  Why did this happen?

Because you can't canel your subscription by replying to an automated email reminder. If you look, the email address used by the email reminder is a "no reply" address, meaning it does not accept replies.

 

 

In order to cancel your subscription, you have to do so from your Account Plan page, as described above. The people stating that it's not possible are incorrect.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey all, 
 
Sorry to hear about the frustration caused. 
 
I’m just checking in here to rephrase that, should you experience any issue cancelling your upcoming renewal, you could write in to our team here & we’ll make sure to cancel your renewal on our end.
 
Of course, I’m also here in case further assistance is needed. Just keep me updated in your reply here with any ticket # that need a follow-up & I’ll make sure to get someone on them as soon as possible. 
 
Thanks in advance & I’m looking forward to hearing back from you! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!