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Forum Discussion
How do I cancel subscription
the instructions on how to delete my upgrade subscription isn't very clear or in fact misleading. Once I download my photos to a thumb drive, I plan to kill the app. unless reaches out to me soon.
It's actually quite simple to downgrade or cancel your account. Make sure you're following the steps listed in the following help article.
Did you upgrade to a paid account on a mobile device, i.e. through Apple's App store or Google Play? If so, you need to manage your subscription through the store you subscribed in. Otherwise, contact Support and they'll assist with canceling your account.
If you just want to downgrade, you could just try the Downgrade page as listed in this help article and in one of the replies listed above.
yea these guys are garbage. they are relying on the fact that people will not want to spend hours figuring out how to cancel their subscription or deleting their account all together, i gave this crap program a chance but turns out it is a bloatware program that is overpriced and the people that run it are scummy people that would rather confuse and frustrate their customers into another 10 bucks for another month or two than offer a decent product that is user friendly and not purposely terrible to un sub from. im deleting my account and i run the IT dept at a major university, no computer on this campus will have this program ever again and everyone here on campus will be warned not to fall for this and i will be sure to educate everyone in the area on your competitors. seriously bad business practice for something that should be so simple. shame on you.
