You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

joeynpage's avatar
joeynpage
Explorer | Level 4
4 months ago

How do I cancel my paid subscription without access to the email?

Hello Dropbox Community,   I cannot cancel my subscription. Therefore I had to create another free account to get help. Unfortunately with the free account I only have access to the chatbot and f...
Account Settings
Billing
cancellations
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey @joeynpage , welcome to our Community!

 

I'd be happy to help, however in order to do this, I'd need some sensitive billing info.

 

I think it'd be a better idea to reach out via email, don't you think?

 

Let me know, and I'll open a ticket on my end for you! 

marshall621's avatar
marshall621
New member | Level 2
4 months ago

I'm having a similar problem. Can someone help me? The e-mail with my account doesn't exist, but I keep getting billed. I can give my billing my info. Please contact me at [removed per Community Guidelines]

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey @marshall621! If you check your bank statement, are those Dropbox charges linked to iTunes/Google Play, as well? 

     

    If not, then we can go ahead and log the ticket for you.

    • marshall621's avatar
      marshall621
      New member | Level 2
      4 months ago

      On my credit card statement it says 'DROPBOX*[removed per Community Guidelines]....SAN FRANSICO CA

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Thanks for that, @marshall621. Please check your email address, when possible; I’ve sent you an email there, so you can reply back to it and we’ll have a look.

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