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Conn217's avatar
Conn217
Explorer | Level 3
2 years ago

How can I find out what our 4 licenses are for? I'm new at this job and trying to figure it out.

I'm taking over someone else's role who has left without leaving login details and other important facts. I've been asked to find out why we are being charged for 4 licenses, but I can't find ANYTHIN...
Billing
Dropbox for Business
Licenses
Payments and billing
  • Jay's avatar
    Jay
    2 years ago

    Hi Conn217, thanks for bringing this to our attention.

     

    If you're the team admin of a Dropbox Business team, you can view the licenses on the admin console, and if need be, remove any unnecessary licenses.

     

    If you have any further queries, feel free to message back.

Conn217's avatar
Conn217
Explorer | Level 3

Hi Jay, something is amiss. It could have to do with change of ownership of the business, in which case, I really need someone to call and speak to me. I spent some time on chat with a Dropbox rep last night and she said to request a callback, but the chat facility only appears intermittently, and I currently can't see it. The frustration is immense and I just need to sort this out instead of spending hours trying to find answers.

 

I am able to log in using two of the business's email accounts but if I'm not seeing the admin console, does that mean these aren't the admin accounts? If that's the case, what ARE the admin accounts? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey, Conn217, if you don't know which account is the admin account, take a look at this page.

 

Once you've gained access to the admin account, you can request a call from the Help tab in the admin console here.

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