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Forum Discussion
Free Member for Years but Charged $180
Hi,
I sent a message through the help/support center but never received a response. I have been a dropbox member since the early 2010s. The free account included added storage for every referral who signed up. For reasons unbeknownst to I was charged $180 for the annual subscription.
- I AM SEEKING TO HAVE MY FREE MEMBERSHIP REINSTATED AND RECEIVE A FULL REFUND OF $180.
- THE WITHDRAWAL HAS LEFT ME SHORT IN MY BANK ACCOUNT.
- IF THIS IS NOT REMEDIED THEN I WILL BE LATE ON MY MORTGAGE.
- PLEASE RESPOND IN THE ASAP.
Thank you.
Disgrunteled user,
msprings
- Walter
Dropbox Staff
Hey msprings, sorry to hear about this.
Did you get a ticket ID as a reference when you reached out to our support team?
If not, would it be OK if we reached out via the email address you've linked to your profile here, on our Community to have a further look internally?
Let me know and we'll take it from there.
Walter,
Thank you for the response. I am fine if we continue this conversation via my email. I thought it was strange that I didn't receive an email with a confirmation. No matter. It's time to get things sorted. I look forward to hearing from you.
Best,
Mike
