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gandalf76's avatar
gandalf76
Helpful | Level 6
2 years ago

Dropbox business advanced unlimited space activation

I activated the business advanced trial, but unfortunately the space is limited to 3Tb.
I really need to upload more files, so I entered my billing information and my paypal account. Unfortunately the trial continues to be active and I don't have unlimited space available.
How can I do? Thank you

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Space is given when you hit 75% of your quota or if you contact Support. 

     

    There isnt ever a time that your plan will say 'unlimited' it will just increase in quota size. 

    • gandalf76's avatar
      gandalf76
      Helpful | Level 6

      but then every time I reach 75% of the available space, do I have to request it from assistance or is it given to me automatically?
      I'm currently at 90% and always have 3Tb...not increasing

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        It should happen automatically, but support isnt open on a weekend so if you've hit it then it should happen Monday

  • Akshat_'s avatar
    Akshat_
    New member | Level 2
    I have purchased business plan
    And in my profile i see that 2% of space is used from 4TB space and business plan is for unlimited space so, do we get unlimited space?
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      Akshat_ wrote:
      And in my profile i see that 2% of space is used from 4TB space and business plan is for unlimited space so, do we get unlimited space?

      You start with 4TB but your space will be increased automatically as you approach your limit. Once you reach a certain amount of space, you'll contact Support for additional increases.

      • Akshat_'s avatar
        Akshat_
        New member | Level 2
        So i have to pay for asditional Tb’s and how much

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