We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

New member | Level 2

2 years ago

Change credit card informations

Hello I have trouble to change my credit card informations.

How can I fix it ?

Thanks in advance.

Regards

Account Settings

Payments and billing

Walter
2 years ago
In that case, you'll just need to upgrade to the plan you like anew Walter

You can do it from our plans page directly.

I hope this helps!

Cecilious
New member | Level 2
2 years ago
More info : I can't change anything and it said "Contact support"
- Walter
  Dropbox Staff
  2 years ago
  Hi there Cecilious, sorry to hear about this.
  
  Could you send us a screenshot of the exact error you're getting so that we can have a visual too?
  
  Also, what plan are you on at the moment?
  
  Keep us posted!
  - Cecilious
    New member | Level 2
    2 years ago
    I had a 2Tb plan but I was late to pay the bill and now I have no plan or at least the basic plan.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!