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Forum Discussion

Cecilious's avatar
Cecilious
New member | Level 2
2 years ago

Change credit card informations

Hello I have trouble to change my credit card informations. How can I fix it ? Thanks in advance. Regards
Account Settings
Payments
  • Walter's avatar
    Walter
    2 years ago

    In that case, you'll just need to upgrade to the plan you like anew Walter 

     

    You can do it from our plans page directly.

     

    I hope this helps!

Cecilious's avatar
Cecilious
New member | Level 2

More info : I can't change anything and it said "Contact support"

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there Cecilious, sorry to hear about this.

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, what plan are you on at the moment?

 

Keep us posted!

  • Cecilious's avatar
    Cecilious
    New member | Level 2
    2 years ago

    I had a 2Tb plan but I was late to pay the bill and now I have no plan or at least the basic plan.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      In that case, you'll just need to upgrade to the plan you like anew Walter 

       

      You can do it from our plans page directly.

       

      I hope this helps!

      • Cecilious's avatar
        Cecilious
        New member | Level 2
        2 years ago

        OK. Thank you.

        Regards

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