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Forum Discussion

New member | Level 2

2 years ago

Change credit card informations

Hello I have trouble to change my credit card informations. How can I fix it ? Thanks in advance. Regards

Account Settings

Walter
2 years ago
In that case, you'll just need to upgrade to the plan you like anew Walter

You can do it from our plans page directly.

I hope this helps!

New member | Level 2

2 years ago

More info : I can't change anything and it said "Contact support"

Walter
Dropbox Staff
2 years ago
Hi there Cecilious, sorry to hear about this.

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

Also, what plan are you on at the moment?

Keep us posted!
- Cecilious
  New member | Level 2
  2 years ago
  I had a 2Tb plan but I was late to pay the bill and now I have no plan or at least the basic plan.
  - Walter
    Dropbox Staff
    2 years ago
    In that case, you'll just need to upgrade to the plan you like anew Walter
    
    You can do it from our plans page directly.
    
    I hope this helps!

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