Cannot change from a monthly Google Play subscription to direct Dropbox yearly

[hselling]

I tried to change my monthly Google Play subscription to a yearly Dropbox direct subscription.

Almost 3 weeks ago I cancelled my Google Play subscription.
Yesterday the Google Play subscription ended.

But Dropbox send me anyway a new invoice for the next month and keeps saying that I can only change the subscription in the Google Play app.

Why doesn't Dropbox downgrade the subscription to a basic subscription (as promised!) and why doesn't Dropbox give me the possibility to pay for a yearly subscription on the Dropbox site (as promised!)?
It looks like that Google Play Store finished the subscription, but that Dropbox isn't informed about that (although Dropbox send me a confirmation, 3 weeks ago).

Synchronizing is still working and I have still 2TB space, But I want to get it right (paying for the next year on the Dropbox site) to prevent more problems.

[hselling · Accepted solution]

The problem has been solved.
Dropbox downgraded the subscription to basic after a message from Google Play Store (which I contacted) that the subscription via Google Play Store was closed.
After the downgrade I was able to upgrade to a yearly subscription via Dropbox.com.

[Nancy]

Glad to hear that, @hselling!

If you need something else though, you can always give me a shout. 

Cheers.