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rudiwisch's avatar
rudiwisch
New member | Level 2
2 years ago

Cancelling account for a former employee

I need to cancel the dropbox account of a former employee, which is biiled through my AMEX card, but I cannot log in to the account. I tried all respective support options, but always end up in dead...
Cancellations and refunds
Cancelling
Payments and billing
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
rudiwisch wrote:

I need to cancel the dropbox account of a former employee, which is biiled through my AMEX card, but I cannot log in to the account. ... HOW can I email or upload my payment records with all details to DROPBOX - if I can NOT access my ex-employee's account?

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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