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Meg6's avatar
Meg6
Explorer | Level 4
3 months ago

Cancelled, billed anyway. Refund help?

I had a Basic Dropbox plan that I cancelled in the spring of this year. Transferred all my files out, and dropped down to Free Basic. Nearly 6 months later I was billed $130 by Dropbox for an annua...
Billing
cancellations
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi Meg6, welcome to our Community!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

  • Meg6's avatar
    Meg6
    Explorer | Level 4
    3 months ago
    Thank you!
    I submitted a ticket with details. The ticket number is
    #24191304
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for the ticket number, Meg6!

       

      I raised the priority of your ticket and a member of our team will be getting back to you the soonest possible.

       

      Let us know if you have any questions and have a great weekend!

      • Meg6's avatar
        Meg6
        Explorer | Level 4
        3 months ago
        Thank you!
  • modnorddk's avatar
    modnorddk
    New member | Level 2
    3 months ago

    I have the exact same issue - can you help me?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey modnorddk, let's jump right into this! 

       

      Have you tried following these steps, by any chance? Did you face any issues while doing so? 

       

      Let me know more!

      • modnorddk's avatar
        modnorddk
        New member | Level 2
        3 months ago

        I have now submitted request #24218143

  • modnorddk's avatar
    modnorddk
    New member | Level 2
    3 months ago

    I have now submitted request #24218143

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