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Forum Discussion

LP67's avatar
LP67
New member | Level 2
2 years ago

Cancel a subscription of an account I can not access.

My uncle passed away and I am the executor of his estate. I have been trying to cancel his Dropbox account so there will be no more monthly charges. I do not have his password and cannot login to his...
Billing
cancellations
Payments
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey LP67, let's jump right into this! 

 

As long as you have all the billing info linked to your uncle's Dropbox account, it'd be my pleasure to help you. 

 

Just let me know if I can send you an email, in order for us to have a closer look into this. 

 

Thanks a bunch! 

LP67's avatar
LP67
New member | Level 2
2 years ago

Hi Megan,

 

Please send any email correspondence to: [email removed as per Community Guidelines]. I look forward to hearing from you. Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi LP67, I just sent you an email, I'll see you there! 

    • LP67's avatar
      LP67
      New member | Level 2
      2 years ago

      Thanks Megan - I replied. Please use my gmail email to communicate as this is a personal matter and I would prefer not to use my business email.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey LP67, keep in mind that I can only reach out to your Community-linked email address, and not a different one.

         

        I'll respond in a moment, thanks! 

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