You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

David142's avatar
David142
New member | Level 2
3 years ago

Can't update billing info as I'm on the Basic plan - how can I update my credit card?

I need to update my credit card info, but Dropbox won't let me do this unless I upgrade from my Basic plan to Plus. The option for "current plan" is grayed out, and my only choice is "Try free for 30...
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Dropbox Plus
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  • Mark's avatar
    Mark
    3 years ago

    You only need to update your card if you are a paying user. So, if you being told you are on a Basic plan the account you are logged in on is not a paid one. That means if you are paying its for a different account

kukicana13's avatar
kukicana13
New member | Level 2
Can't I just continue using Basic without even upgrading?! Why is this?! Does it only apply for mobile app?
Thanks in advance!
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Yes kukicana13 you can stay on the free plan as long as you want - and as long as you stay within the parameters of that (ie. quota etc.)

About Plans and Subscriptions

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