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Forum Discussion

ElCoquero's avatar
ElCoquero
Explorer | Level 3
4 years ago

Can't redeem HP 100GB offer

Hi, I recently purchased my HP Laptop that was supposed to have a redeemable 100GB storage offer. However, after logging in with  my account, the storage space didn't update to the 100GB neither did ...
Plans
Promotions
Storage space
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
ElCoquero's avatar
ElCoquero
Explorer | Level 3
4 years ago
Yes, please.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Thanks, I've sent you an email, please could you reply to it when you get a chance!
    • SeraphAngel's avatar
      SeraphAngel
      Explorer | Level 3
      4 years ago

      Hello,

      I am having the same problem after purchasing a new HP laptop. I saw the promotion in the myHP app, so I logged in to my Dropbox account to apply the promotion, but it does not appear to have been applied to my account.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hi SeraphAngel, I'd be happy to help!

        Would it be okay for me to reach out to you via email, in order for us to investigate this closely? 

        Keep me posted!

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