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Forum Discussion

Sethabish's avatar
Sethabish
Explorer | Level 3
11 months ago

Couldn't redeem 100gb promotional offer

I bought a new hp laptop and i got 100gb for 12 months as promotional offer, but after reinstalling that 100gb is gone. How to get it back?!

Promotions
Storage space
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi Sethabish, thanks for bringing this to our attention.

     

    Just to check, when you say you reinstalled the app, was this after you redeemed the offer on your account?

     

    Is it possible you have another email address on which the promotional offer is active?

     

    This will help me to assist further!

    • Sethabish's avatar
      Sethabish
      Explorer | Level 3
      11 months ago

      Yes, it is after i redeemed the offer and i logged in using the same email id used for redeeming.

      Still no luck.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Did you receive an email confirming that the promotion was activated on your account? 

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