You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Da111's avatar
Da111
New member | Level 2
7 months ago

Issue with redeeming HP 100GB Promo

Hiya,

 

I bought a new HP laptop, which came with a promo for 100gb storage for a year.

 

I downloaded Dropbox, logged into my account and it is not registering the 100gb storage.

 

I am unable to contact anyone from dropbox.

 

Any ideas what I can do?

Promotions
Storage space
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 months ago
    Da111 wrote:

    I downloaded Dropbox ...

    Did you download and install Dropbox yourself? You usually need to do it from the app that's pre-installed on the laptop when you bought it.

  • dmteo's avatar
    dmteo
    Explorer | Level 3
    3 months ago

    Hi there! I recently bought a new HP Spectre, I got the message with the 100GB offer for dropbox, I installed the app (from that screen), I connected with my dropbox account but didn't receive any space upgrade.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!