Can't get any help with my Business account or admin status

[megc]

My company's business account is almost 5 years old and was created by a member of our team whose email account was deleted shortly after our dropbox was created. We have no admin access and have been able to somehow update our credit card information in the past but now are not able to. It was been impossible to actually talk to anyone at Dropbox. I keep getting the run around and I'm not sure what to do, everyone email and live chat I get automated messages or told someone will call me (who never does).

Has anyone else had this problem and how were you able to resolve it? At this point I'm thinking about just migrating everything over to google drive but we have so many files on our DB i'm not even sure if I would be able to. Feeling extremely frustrated with how hard it is to get support 😞 Dropbox has the worse customer service out of all the hundreds of platforms we use. 

[Hannah]

Hey @martinag_photography, sorry to see that your files are missing.

Did the admin delete you and transfer your files to another member or their own account?

Or did they convert your account back to an individual one?

Are you able to login with the same email address you were using or are you prompted to create a new account?

Let me know and we'll go from there.