Business Advanced I can not upload any file now

[rapidspider7]

Now I and all my team member can not upload any file. We already paid this plan for dropbox concept "As much space as you need", but now we can not upload because it is over quota now.

We already try to chat below, but support decline to add space.

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Rapidspider7, Jun 22, 2023, 6:14 AM PDT:
Chat transcript:
( 12:55:39 ) Visitor: My team space is full please increase space
( 12:56:03 ) Gregory: Hello there, and thank you for contacting Dropbox Support. My name is Gregory, and I will be more than happy to assist you with your issue, right away.
( 12:56:08 ) Gregory: If I understand correctly, you want to get more storage space.
( 12:56:09 ) Gregory: Is that correct?
( 12:59:36 ) Gregory: Just a check, are you still connected?
( 13:01:44 ) Visitor: Correct
( 13:02:06 ) Gregory: I see.
( 13:02:31 ) Gregory: I am sorry but I am not able to add any more storage space for you right now.
( 13:03:02 ) Gregory: Requests for additions to the storage limit can be made once a week and as I can see some storage was added for you.
( 13:03:18 ) Gregory: I'll have to put this on hold for the time being and process the extra addition next week.
( 13:03:37 ) Gregory: I am truly sorry for this issue.
( 13:04:21 ) Visitor: Why? Not as much space as you need?
( 13:05:00 ) Gregory: Until very recently we were able to add large amounts of storage.
( 13:05:11 ) Gregory: This is a temporary state right now as Dropbox is trying to find how to handle this issue.
( 13:05:23 ) Gregory: The problem is that it needs physical storage and servers for all the allocated storage shown here
( 13:05:45 ) Gregory: It will not be forever this issue, it is just until it is fully corrected from our end.
( 13:08:05 ) Gregory: Just a check, are you still connected?
( 13:08:39 ) Visitor: Can I send this chat yout to dropbox community for ask the community about this problem?
( 13:08:54 ) Gregory: You can write in the Dropbox community, yes.
( 13:08:57 ) Gregory: That is of no issue.
( 13:09:13 ) Gregory: Once again, I am truly sorry.
( 13:09:14 ) Gregory: Is there anything else I can assist you with?
( 13:09:41 ) Visitor: Ok I will share.
( 13:09:46 ) Gregory: Got it.
( 13:09:50 ) Gregory: Take care from me then!
( 13:09:52 ) Gregory: I will send you an email, with the ticket number of our communication and the chat transcript. You can reply there, should you need further assistance. We would love to hear how satisfied you are with the assistance received today via the following one-click rating, after I close the chat.

Have a lovely day!

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Please help. We can not upload now even we already paid for the plan.

[Walter]

Hey there @rapidspider7, sorry to hear about this.

Could you please share your ticket ID with us so that we can look it up in our system as well?

Thanks!

[rapidspider7]

Ticket #22350376: Dropbox Support Chat

[tanaosritum]

I think I'll get as much space as I need.

Why is it this?

[VM Khan]

I'm not getting any more storage either
Support said to wait a few days, but I don't know when. :((

[khampeeaew]

My business advanced space is full too and waiting for more space.

Moreover on weekend I can not request any space because support doesn't work on weekend.

So my space will be full until Monday!!

Support don't give enough space for my team every time.

[rapidspider7]

Walter, where are you? Finding answer for me?

[rapidspider7]

@Walter

[Walter]

Thanks for providing your ticket ID and your patience so far @rapidspider7 - much appreciated.

I was able to locate it in our system and passed your comments on to the expert who's handling your case.

They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

For anyone who's still having issues with this, I'd recommend getting in touch with our support team directly as they'll be better equipped to assist further.

If you end up doing this and get a ticket number from our system, you can share it with us here so that we can look it up as well.