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Forum Discussion

mblah's avatar
mblah
Explorer | Level 3
3 months ago

Being billed 119.88 every year for the last 5 years

Hi, I realized today that I have been billed 119.88 for the last 5 years. I have only a free basic plan (to which I logged in maybe 3-4 times in the last 5 years) and I never signed up for any trial....
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

It might say "credit card", but the tool should work for both credit cards and debit cards, so before I send you an email, can you check, to see if it works with the card info that you have?

mblah's avatar
mblah
Explorer | Level 3
3 months ago

Yes I only have a debit card for that account and entered the debit card last 4 digits and its expiration date along with the latest transaction ID multiple times in different browsers but it always throws that error.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    I just sent you an email mblah!

     

    I'll be happy to see you there! 

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