We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Being billed 119.88 every year for the last 5 years
Hi, I realized today that I have been billed 119.88 for the last 5 years. I have only a free basic plan (to which I logged in maybe 3-4 times in the last 5 years) and I never signed up for any trial....
Hannah
Dropbox Staff
Dropbox StaffThanks for checking, mblah.
We don't have this kind of access here on the Community, so in order to check this on my end, I'll need to send you an email.
Before we do that, though, can you please try the lookup tool once again from a different browser, to see if that has any effect?
I tried using another browser, tried incognito mode and nothing worked.
P.s. Here it says enter last 4 digits of credit card, but I dont have a credit card for that account. I only have a debit card and it is the same card I have from last 5 years.
Can you please send me an email and check this?
- Hannah
It might say "credit card", but the tool should work for both credit cards and debit cards, so before I send you an email, can you check, to see if it works with the card info that you have?
Yes I only have a debit card for that account and entered the debit card last 4 digits and its expiration date along with the latest transaction ID multiple times in different browsers but it always throws that error.
