We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Being billed 119.88 every year for the last 5 years
Hi, I realized today that I have been billed 119.88 for the last 5 years. I have only a free basic plan (to which I logged in maybe 3-4 times in the last 5 years) and I never signed up for any trial. Not even sure how dropbox got my debit card details. I raised this issue just now with my bank and they are raising a dispute but I also want to check with you. How can I get my money back? It is a significant amount.
I have all the transaction numbers and can provide the details..
Dropbox transaction IDs
July 18 2024 - 119.88 - removed
July 18 2023 - 119.88 - N0717
July 18 2022 - 119.88 - removed
July 19 2021 - 119.88 - removed
July 24 2020 - 119.88 - removed
- Hannah
Dropbox Staff
Hi there, mblah, thanks for reaching out to the Dropbox Community.
Keep in mind that we don't have a way of charging you, unless you provide your billing info, so perhaps this is an older account you forgot you had, or maybe you were paying for someone else's.
You can use our payment lookup tool to see which account the charges are connected to.
Let me know what you find.
Hi Hannah, thanks for responding. I used the lookup tool and entered my transaction IDs, my cards last 4 digits, and expiry date and everytime am seeing the same error:
This is the same card that was charged but the transactions are not showing up.Also, for 2023, my bank said that the charge got posted without a transaction ID, so they escalated it on their end but for all other years, I have the transaction IDs (which I posted in my original post)
Since you have the transaction numbers, can you please check from your end?
- Hannah
Thanks for checking, mblah.
We don't have this kind of access here on the Community, so in order to check this on my end, I'll need to send you an email.
Before we do that, though, can you please try the lookup tool once again from a different browser, to see if that has any effect?
