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Explorer | Level 4

8 years ago

Solved

Accidentally purchased a yearly subscription

hi，I accidentally purchased a yearly subscription instead of a monthly subscription.

English is not my mother language，thats the main reason I failed to understand the information on DB website when I was trying to register my account.

I live in Australia temporaryly now.

AS an individual user ,All I need is just a economic account so that I can share something with my friends. But over AU$1000 is taken from me this morning ,which surperised me so much. I can never afford this price, and thats almost half of my whole money.

what should I do to deal with this ?

Could anyone help me please ?

cancellations

Payments

Plans

Mark
8 years ago
For that price you havent just accidentally taken a yearly subscription, you've taken out a business one on a yearly plan.

You need to contact support at www.dropbox.com/support which you can then track at http://dropbox.zendesk.com to get it resolved, if it is possible to.
Rob_Cash
8 years ago
haojiejiang wrote:

hi，I accidentally purchased a yearly subscription instead of a monthly subscription.

English is not my mother language，thats the main reason I failed to understand the information on DB website when I was trying to register my account.

I live in Australia temporaryly now.

AS an individual user ,All I need is just a economic account so that I can share something with my friends. But over AU$1000 is taken from me this morning ,which surperised me so much. I can never afford this price, and thats almost half of my whole money.

what should I do to deal with this ?

Could anyone help me please ?

Account has been refunded. If you are looking to upgrade, please be sure to look for Dropbox Plus or Dropbox Professional and not the Dropbox Business plans! Have a good day!

5 Replies

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Mark
Super User II
8 years ago
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For that price you havent just accidentally taken a yearly subscription, you've taken out a business one on a yearly plan.

You need to contact support at www.dropbox.com/support which you can then track at http://dropbox.zendesk.com to get it resolved, if it is possible to.
Rob_Cash
Dropbox Staff
8 years ago
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haojiejiang wrote:

hi，I accidentally purchased a yearly subscription instead of a monthly subscription.

English is not my mother language，thats the main reason I failed to understand the information on DB website when I was trying to register my account.

I live in Australia temporaryly now.

AS an individual user ,All I need is just a economic account so that I can share something with my friends. But over AU$1000 is taken from me this morning ,which surperised me so much. I can never afford this price, and thats almost half of my whole money.

what should I do to deal with this ?

Could anyone help me please ?

Account has been refunded. If you are looking to upgrade, please be sure to look for Dropbox Plus or Dropbox Professional and not the Dropbox Business plans! Have a good day!
- haojiejiang
  Explorer | Level 4
  8 years ago
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  I cant believe that Dropbox solved my problem so quickly。Thank you so much！The refund is an important part of my wedding fund。you saved my life from being killed by my fiancee ！
  Its my first time to use Dropbox and have made some terrible mistakes ，but I will continue to use it，because I know I can trust DB
  Thank you ！
  
  Best regard
Eileen1966
New member | Level 2
7 years ago
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I would like to cancel my free 30 day trial . Never used it .
- Walter
  Dropbox Staff
  7 years ago
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  Hey there Eileen1966 - I hope you had a marvelous weekend and wishing you all the best for the upcoming week!
  
  As per your inquiry now, I have two things to point out:
  
  1. If the trial you started was purchased through our website, you should be able to cancel it via your account settings. On that page you're able to downgrade your account or even cancel your subscription.
  
  2. If you initiated the trial through your mobile's app store though, you should contact Google or Apple and ask them directly since if you upgrade your Dropbox account via the app on your phone, your subscription is administered by the app store platform and not by Dropbox.
  
  You can view this page for purchases through Google's Play Store or this one here for Apple purchases.
  
  I hope this helps and please let me know if there is anything more I can do from my end to help.

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hi，I accidentally purchased a yearly subscription instead of a monthly subscription.

English is not my mother language，thats the main reason I failed to understand the information on DB website when I was trying to register my account.

I live in Australia temporaryly now.

what should I do to deal with this ?

Could anyone help me please ?

","body@stringLength":"694","rawBody":"

hi，I accidentally purchased a yearly subscription instead of a monthly subscription.

English is not my mother language，thats the main reason I failed to understand the information on DB website when I was trying to register my account.

I live in Australia temporaryly now.

what should I do to deal with this ?

Could anyone help me please ?

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You need to contact support at www.dropbox.com/support which you can then track at http://dropbox.zendesk.com to get it resolved, if it is possible to.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2017-11-04T07:01:10.733-07:00","lastPublishTime":"2017-11-04T07:01:10.733-07:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":6712},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:251059/message:251094","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"User:user:248301":{"__typename":"User","id":"user:248301","uid":248301,"login":"Rob_Cash","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-03-07T19:17:00.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:248301"},"ModerationData:moderation_data:251395":{"__typename":"ModerationData","id":"moderation_data:251395","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:251395":{"__typename":"AcceptedSolutionMessage","uid":251395,"id":"message:251395","revisionNum":1,"author":{"__ref":"User:user:248301"},"readOnly":true,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:251059"},"conversation":{"__ref":"Conversation:conversation:251059"},"subject":"Re: Accidentally purchased a yearly subscription","moderationData":{"__ref":"ModerationData:moderation_data:251395"},"body":"

haojiejiang wrote:
\n
hi，I accidentally purchased a yearly subscription instead of a monthly subscription.
\n
English is not my mother language，thats the main reason I failed to understand the information on DB website when I was trying to register my account.
\n
I live in Australia temporaryly now.
\n
AS an individual user ,All I need is just a economic account so that I can share something with my friends. But over AU$1000 is taken from me this morning ,which surperised me so much. I can never afford this price, and thats almost half of my whole money.
\n
what should I do to deal with this ?
\n
Could anyone help me please ?
\n

Account has been refunded. If you are looking to upgrade, please be sure to look for Dropbox Plus or Dropbox Professional and not the Dropbox Business plans! Have a good day!

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Its my first time to use Dropbox and have made some terrible mistakes ，but I will continue to use it，because I know I can trust DB
Thank you ！

Best regard
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I would like to cancel my free 30 day trial . Never used it .

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Hey there Eileen1966 - I hope you had a marvelous weekend and wishing you all the best for the upcoming week!

As per your inquiry now, I have two things to point out:

1. If the trial you started was purchased through our website, you should be able to cancel it via your account settings. On that page you're able to downgrade your account or even cancel your subscription.

2. If you initiated the trial through your mobile's app store though, you should contact Google or Apple and ask them directly since if you upgrade your Dropbox account via the app on your phone, your subscription is administered by the app store platform and not by Dropbox.

You can view this page for purchases through Google's Play Store or this one here for Apple purchases.

I hope this helps and please let me know if there is anything more I can do from my end to help.

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