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haojiejiang's avatar
haojiejiang
Explorer | Level 4
8 years ago

Accidentally purchased a yearly subscription

hi,I accidentally purchased a yearly subscription instead of a monthly subscription.  English is not my mother language,thats the main reason I failed to understand the information on DB website wh...
  • Mark's avatar
    8 years ago
    For that price you havent just accidentally taken a yearly subscription, you've taken out a business one on a yearly plan.

    You need to contact support at www.dropbox.com/support which you can then track at http://dropbox.zendesk.com to get it resolved, if it is possible to.
  • Rob_Cash's avatar
    8 years ago

    haojiejiang wrote:

    hi,I accidentally purchased a yearly subscription instead of a monthly subscription. 

    English is not my mother language,thats the main reason I failed to understand the information on DB website when I was trying to register my account.

    I live in Australia temporaryly now.

    AS an individual user ,All I need is just a economic  account  so that I can share something with my friends. But over AU$1000 is taken from me this morning ,which surperised me so much. I can never afford this price, and thats almost half of my whole money.

    what should I do to deal with this ?

    Could anyone help me please ?


    Account has been refunded. If you are looking to upgrade, please be sure to look for Dropbox Plus or Dropbox Professional and not the Dropbox Business plans!   Have a good day!

     

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