You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
haojiejiang
8 years agoExplorer | Level 4
Accidentally purchased a yearly subscription
hi,I accidentally purchased a yearly subscription instead of a monthly subscription.
English is not my mother language,thats the main reason I failed to understand the information on DB website wh...
- 8 years agoFor that price you havent just accidentally taken a yearly subscription, you've taken out a business one on a yearly plan.
You need to contact support at www.dropbox.com/support which you can then track at http://dropbox.zendesk.com to get it resolved, if it is possible to. - 8 years ago
haojiejiang wrote:
hi,I accidentally purchased a yearly subscription instead of a monthly subscription.
English is not my mother language,thats the main reason I failed to understand the information on DB website when I was trying to register my account.
I live in Australia temporaryly now.
AS an individual user ,All I need is just a economic account so that I can share something with my friends. But over AU$1000 is taken from me this morning ,which surperised me so much. I can never afford this price, and thats almost half of my whole money.
what should I do to deal with this ?
Could anyone help me please ?
Account has been refunded. If you are looking to upgrade, please be sure to look for Dropbox Plus or Dropbox Professional and not the Dropbox Business plans! Have a good day!
Rob_Cash
Dropbox Staff
haojiejiang wrote:
hi,I accidentally purchased a yearly subscription instead of a monthly subscription.
English is not my mother language,thats the main reason I failed to understand the information on DB website when I was trying to register my account.
I live in Australia temporaryly now.
AS an individual user ,All I need is just a economic account so that I can share something with my friends. But over AU$1000 is taken from me this morning ,which surperised me so much. I can never afford this price, and thats almost half of my whole money.
what should I do to deal with this ?
Could anyone help me please ?
Account has been refunded. If you are looking to upgrade, please be sure to look for Dropbox Plus or Dropbox Professional and not the Dropbox Business plans! Have a good day!
haojiejiang
8 years agoExplorer | Level 4
I cant believe that Dropbox solved my problem so quickly。Thank you so much!The refund is an important part of my wedding fund。you saved my life from being killed by my fiancee !
Its my first time to use Dropbox and have made some terrible mistakes ,but I will continue to use it,because I know I can trust DB
Thank you !
Best regard
Its my first time to use Dropbox and have made some terrible mistakes ,but I will continue to use it,because I know I can trust DB
Thank you !
Best regard
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!