On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files app, when I reopen it, the folder disappears from the favorites list.

You dont need any personal info to reproduce this issue.Just read and repeat.Open files app.Open dropboxDrag dropbox folder to the favorites listClose Files AppOpen Files app.Favorite folder is gone.If you dont take the trouble to reproduce a basic issue which is consistent then dont reply with useless comments and call yourself support.The issue is still present and not fixed.

Hi,if if you try to follow what Frankie is telling, you should be able to understand the issue. It’s not syncing favorites, it happens on same device.1. From iOS Files app, long tap on Dropbox folder and select Favorite. It should appear uneed Favorites on side pane.2. Now force close Files app and restart Files app, the folder under Favorites is now gone.This doesn’t happen if I favorite folder on Google Drive or iCloud. Only happen to Dropbox folder.Please try not just to response, but spend time to understand the issue.Best,Joe

Lusil, that behavior is a disgrace. People have been submitting reports for years now, with zero action on this mission-critical show-stopper bug that makes Dropbox virtually unuseable on iOS. We're told to keep submitting reports. We are going around in circles. When will this end?

The total lack of urgency in resolving this problem is incredibly frustrating. This has been a problem since the Files app first launched two years ago, and nothing has been done to improve the situation. As iOS/iPadOS has become more capable, the Dropbox folder favoriting has not become worse, but it has become more annoying, since I can do so many other things on my iPad now. Furthermore, this is an issue that is bound to frustrate the heaviest (highest-paying) Dropbox users the most, as they are the ones who would benefit most from better organization of their Dropbox content.If I only used Dropbox for sync, I would have left years ago.

wow - I read through 7 pages of comments and it's amazing this issue has been around for years. It hasn't even been a week with my iPad Pro and discovered this issue- I agree it is quite reproducible and visible enough to new users, it should be fixed from a PR perspective if anything! It sounds like at one point, OneDrive had the issue and it sounds like from posts here in this thread, the issue has been fixed by Microsoft in a timely manner. I think we are all frustrated Dropbox has not done the same. To the powers to be at Dropbox, why not provide an status update or at the very least, help us understand why fixing this bug is not a priority or why it is so challenging to fix in a timely manner? I think people would be less upset. Given how happy many of us have been with Dropbox all these years esp with the cross-platform support, we'd love to stay. You're clearly testing our patience. I surely hope I don't end of up waiting another few years! Guillaume DXB if you do hear of a cross-platform solution between iOS, Android, macOS, Windows, and Linux, I think many of us are eager to try it.

iOS Files App Favorites Folder Disappear

gregstamper
New member | Level 2
5 years ago
Experiencing the same issue.

I also cannot "Unfavorite" Dropbox folders that I previously added to "Favorites". So the is appears that the Files app sees them as "Favorites" even though I am not able to access them via the shortcut menu. Not sure if this is an iOS issue or a Dropbox issue but it is frustrating for my daily workflow.
- Renderer
  Helpful | Level 5
  5 years ago
  I am also having the same issue. It seems that Dropbox integration and support for Favorites folders is not directly supported by Dropbox using iOS. I tried this using iOS 13.3 and latest dropbox, and either Dropbox has dropped that support or iOS refuses to recognize Dropbox favorites.
  Other Favorite folders implementation from iOS-Files, Such as Google Drive and iCloud Drive are not affected by this issue.
  - cnek
    Helpful | Level 6
    5 years ago
    I gave up and am now using a great substitute that works exactly as I need: Documents by Readle.
Lusil
Dropbox Staff
6 years ago
Hi FrankieT!

Could you please clarify if you're referring to starring files by any chance? Are you seeing any errors before or after they disappear? A screenshot (excluding personal info) of the behavior you're experiencing would also be very helpful so as to have a better understanding of your concern.

Thanks in advance!
- FrankieT
  Helpful | Level 5
  6 years ago
  I actually have a screen recording from my phone which shows the exact problem. But to re-clarify. When I find a folder that I would like to put into the favorites list, I mark it as a favorite and it appears in the list. If i get out of the files app and go anywhere else, when I get back in, it is no longer shown in the favorites list.
  - Archtool
    Explorer | Level 4
    6 years ago
    Me too!
- FrankieT
  Helpful | Level 5
  6 years ago
  its When I favorite a folder by using a long click and selecting favorite
  
  If you go back to the main files app screen, it lists all you cloud services, then your favorites, then your tags.
  
  When you first favorite the folder it appears in the favorite list; when you close the app and reopen, it no longer shows in the favorite list. Favorited Folders from iCloud Drive will remain, but any other cloud service folders disappear
  - Lusil
    Dropbox Staff
    6 years ago
    Thanks for getting back to me on this, FrankieT.
    
    The first thought that comes to mind is that if you're trying to sync Favorites from the iOS mobile app to the Files app, then this isn't currently an option.
    
    However, if this isn't exactly what you've been doing, then we can go to email so as to have a more in-depth look into this. In this case, I can contact you directly to your Forum profile.
    
    Let me know how you'd like to go about this!
- cnek
  Helpful | Level 6
  6 years ago
  I had the same problem and with input from apple support tech, I figured out how to get around issue and all is good.
  First, move the Dropbox (or any other cloud-based folder) into the favorites of the files app. THEN, click edit at the top and uncheck Dropbox. Minimize and then unminimize the files app; click edit and reconnect Dropbox again. Magically whatever you inserted into favorites you will immediately see populate. This also works if you want to change the positioning of a folder within favorites. Just move the folder in favorites to the position you want (for example at the top or bottom of the list) by clicking on edit, etc. Then go through the same process listed above.
  - Chfilm
    Helpful | Level 5
    6 years ago
    Doesn’t work for me.
Vidar V.
Explorer | Level 4
6 years ago
I’ve had the same issue since day one and on ios 13.1 it still remains. This is a bug that has never been fixed. Really irritating. Any fix soon?
- Lusil
  Dropbox Staff
  6 years ago
  Hi again everyone, thank you all for your ongoing reports on this and I'm sorry to hear about the frustration this has caused.
  
  Please note that I've made sure to pass all your comments to the the team, they are aware and are looking into this matter.
  
  Thank you all in advance for your cooperation and patience!
  - davemacdo
    Helpful | Level 5
    6 years ago
    The total lack of urgency in resolving this problem is incredibly frustrating. This has been a problem since the Files app first launched two years ago, and nothing has been done to improve the situation. As iOS/iPadOS has become more capable, the Dropbox folder favoriting has not become worse, but it has become more annoying, since I can do so many other things on my iPad now.
    Furthermore, this is an issue that is bound to frustrate the heaviest (highest-paying) Dropbox users the most, as they are the ones who would benefit most from better organization of their Dropbox content.
    If I only used Dropbox for sync, I would have left years ago.
cjcornell
Helpful | Level 5
10 months ago
It is still happening - but I just found a way to "fix" it...
for me, not only were the dropbox folders disappearing from ios file "favorites" - when long press the folder in dropbox (or in file manager) the folder appeared to still be marked as a favorite - and I could not UNfavorite it.
Anyway - instead I just dragged the folder back over the Faviorites section - and it appeared.
so - problem "solved" or at least worked-around.