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FrankieT's avatar
FrankieT
Helpful | Level 5
6 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
gregstamper's avatar
gregstamper
New member | Level 2

Experiencing the same issue. 

I also cannot "Unfavorite" Dropbox folders that I previously added to "Favorites". So the is appears that the Files app sees them as "Favorites" even though I am not able to access them via the shortcut menu. Not sure if this is an iOS issue or a Dropbox issue but it is frustrating for my daily workflow.

Renderer's avatar
Renderer
Helpful | Level 5
5 years ago

I am also having the same issue. It seems that Dropbox integration and support for Favorites folders is not directly supported by Dropbox using iOS. I tried this using iOS 13.3 and latest dropbox, and either Dropbox has dropped that support or iOS refuses to recognize Dropbox favorites.

Other Favorite folders implementation from iOS-Files, Such as Google Drive and iCloud Drive are not affected by this issue.

  • cnek's avatar
    cnek
    Helpful | Level 6
    5 years ago

    I gave up and am now using a great substitute that works exactly as I need: Documents by Readle.

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