You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Elise-N
4 months agoExplorer | Level 4
Photos randomly disappear from my iPhone mobile app.
I have been storing my pix in Dropbox for years with no problem, but lately I’ve found that a lot of the pix on my iPhone do not show up, though they are still in the files I created in Dropbox on my...
- 4 months ago
Hey Elise-N! This sounds a bit odd indeed, so let’s have a look.
Do you remember which folders you tested this with on your Dropbox mobile app? If you open them now, are the photos still missing from them or are you able to see them, even for a little bit before they disappear?
Are you seeing all of your files normally on www.dropbox.com?
If yes, can you reinstall the Dropbox app on your iPhone and let me know if the behavior persists?
Give me a nudge when you’ve got more updates.
Nancy
4 months agoDropbox Staff
Hey Elise-N! This sounds a bit odd indeed, so let’s have a look.
Do you remember which folders you tested this with on your Dropbox mobile app? If you open them now, are the photos still missing from them or are you able to see them, even for a little bit before they disappear?
Are you seeing all of your files normally on www.dropbox.com?
If yes, can you reinstall the Dropbox app on your iPhone and let me know if the behavior persists?
Give me a nudge when you’ve got more updates.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!