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Forum Discussion
iOS Files App Favorites Folder Disappear
On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Lusil
Dropbox Staff
Dropbox StaffHi FrankieT!
Could you please clarify if you're referring to starring files by any chance? Are you seeing any errors before or after they disappear? A screenshot (excluding personal info) of the behavior you're experiencing would also be very helpful so as to have a better understanding of your concern.
Thanks in advance!
I actually have a screen recording from my phone which shows the exact problem. But to re-clarify. When I find a folder that I would like to put into the favorites list, I mark it as a favorite and it appears in the list. If i get out of the files app and go anywhere else, when I get back in, it is no longer shown in the favorites list.
Me too!
- Lusil
You dont need any personal info to reproduce this issue.
Just read and repeat.
Open files app.
Open dropbox
Drag dropbox folder to the favorites list
Close Files App
Open Files app.
Favorite folder is gone.
If you dont take the trouble to reproduce a basic issue which is consistent then dont reply with useless comments and call yourself support.
The issue is still present and not fixed.
- I also have the same issue with tags on Dropbox folders
I have this exact same issue—and it’s been an issue for *years*. It has never been fixed. I am honestly considering moving to a new cloud provider it is *that* frustrating...
- Lusil
Im having the same issue!
- Lusil
Hi,
I just tried the solution from this apple discussion, and so far it has worked...
https://discussions.apple.com/thread/8630592
