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FrankieT's avatar
FrankieT
Helpful | Level 5
6 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hi FrankieT!

Could you please clarify if you're referring to starring files by any chance? Are you seeing any errors before or after they disappear? A screenshot (excluding personal info) of the behavior you're experiencing would also be very helpful so as to have a better understanding of your concern. 

Thanks in advance!

cnek's avatar
cnek
Helpful | Level 6
6 years ago

I had the same problem and with input from apple support tech, I figured out how to get around issue and all is good. 

First, move the Dropbox (or any other cloud-based folder) into the favorites of the files app. THEN, click edit at the top and uncheck Dropbox. Minimize and then unminimize the files app; click edit and reconnect Dropbox again. Magically whatever you inserted into favorites you will immediately see populate. This also works if you want to change the positioning of a folder within favorites. Just move the folder in favorites to the position you want (for example at the top or bottom of the list) by clicking on edit, etc. Then go through the same process listed above.

  • Chfilm's avatar
    Chfilm
    Helpful | Level 5
    6 years ago
    Doesn’t work for me.
    • cnek's avatar
      cnek
      Helpful | Level 6
      6 years ago

      You might try the following: unlink Dropbox from the Files App. Close the App. Reboot your device. Then open the Files App and relink/sync Dropbox to the files app and then try the previously mentioned steps. 

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