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Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
6 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
cjcornell's avatar
cjcornell
Helpful | Level 5
12 months ago

It is still happening - but I just found a way to "fix" it...

for me, not only were the dropbox folders disappearing from ios file "favorites" - when long press the folder in dropbox (or in file manager) the folder appeared to still be marked as a favorite - and I could not UNfavorite it. 

Anyway - instead I just dragged the folder back over the Faviorites section - and it appeared.

so - problem "solved" or at least worked-around.

 

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