can't save files from Office365-app to Dropbox - supposedly write protected

[DieBaum]

Hello there!

Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tells me to save a copy, when trying to do that I get the same error message.
Up until the day before yesterday everything worked like a charm. I haven't knowingly changed anything about my smartphone's configuration, no new apps etc.
Had anyone ever experienced this issue?
Any ideas on how to solve it?
Thank you!

Andy

[Jay]

Hi @dluptonmd, thanks for bringing this to our attention.

Could you clarify the exact steps on how you create the Word file? Are you doing in first in the Word app, or are you using the Dropbox mobile app to create the Word file?

This will help me to assist further!

[dluptonmd]

I use the word app to create the document. you can't create a document with Dropbox. you can only store them there and open them for editing into word.

[Walter]

Hi @dluptonmd , thanks for the clarifications there.

Can you also let us know your device's exact OS version and the version of the mobile app installed there as well? 

[dluptonmd]

Android 13 and up todate vers app.

[Hannah]

Hey @dluptonmd , you should be able to create a Word file directly through the Dropbox app, by tapping on the (+) button, can you try it that way and let us know if it works?

[dluptonmd]

I don't see that option. I can create a text fie but that's not what I want to do. I want to create a word document per the other 2000 I have saved to drop box and as I have been doing for 10 years until 2 days ago.

[Megan]

Hi @dluptonmd , can you send me a screenshot of the page you see, when clicking your + button in the Dropbox app? 

Also, do you notice the behavior you mentioned with all of your Word files, or some of them? 

[dluptonmd]

How do I send a screenshot? Anyway, I'm not interested under any circumstances in using Dropbox to create documents. Maybe temporarily as a workaround, but only that.Also please see the thread. This only happens with word docs I create and save to drop box, not docs I create and save to my phone docs or to one drive

[Megan]

Hi @dluptonmd , you should be able to attach your screenshot back to me, by using the camera-like icon and attaching it to your next response. 

If I were you, I'd try to uninstall both Word, and Dropbox and then re-install them. Can you give this one a go, and let me know if you get the same results? 

[dluptonmd]

I've uninstalled and reinstalled per thread. I still don't see a camera icon. Exactly where is it?