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Forum Discussion

Lung's avatar
Lung
Explorer | Level 4
7 months ago

Excel files don't open on my phone even if when I allow access.

Recently, after I open my excel file from Dropbox, it prompts me to "Microsoft Office Integration would like to access to the files and folders in your Dropbox".  I Key "Allow".  But it does not open...
App integrations
Error Messages
Microsoft
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Lung, have you tried uninstalling and reinstalling the Excel/Office app on your device, to see if that helps?

acpaintingnm's avatar
acpaintingnm
New member | Level 2
7 months ago

I have the same problem.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey acpaintingnm - sorry to hear about this.

     

    Have you tried reinstalling the apps on your device since you first noticed this issue? 

    • Lung's avatar
      Lung
      Explorer | Level 4
      7 months ago

      Just tried reinstalling, but it remains the same - it prompts me to "Microsoft Office Integration would like to access to the files and folders in your Dropbox".  I Key "Allow".  But it does not open the excel file.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey Lung, there's another user on a similar thread that used this workaround and it worked for them.

         

        Can you try and let us know if it helps?

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