Dropbox Passwords app does not send notifications to allow new device

[itsjustme1]

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I now cannot log back in. I can log into Dropbox, but not Dropbox passwords. Notifications to allow access to Dropbox passwords is not working. No way to log back into my passwords account. Won’t allow me to log into Dropbox passwords via desktop either….so frustrating!!

[DoW]

Hi,

Yup, restarted again, but no Joy 😞

[Megan]

Hello again @DoW, I appreciate your patience on this! 

Let's try one more thing: can you try turning off and on the notification option? Just make sure that you have Passwords open on the already connected device before trying to connect the new one. 

If this doesn't work, let me know so I can send you an email so we can have a closer look into this.

[DoW]

Still no Joy 😞

[Megan]

No worries, @DoW! 

I just sent you an email, in order for us to see what we can find on this. 

Reply back and we'll take it from there.

[tammyhowell]

Hi! I'm having a similar problem. I just got a new device and I'm trying to set it up. It says a notification was sent to my other device, but I'm not getting any kind of notification that I can find on my old phone. I do have my 12 words, but it's telling me that something is wrong with one of the words. I've double checked them and they are correct. Please help 😭

[tammyhowell]

Update: I signed into passwords on a desktop and actually got a notification, but when I accepted it, I got the "oop" error message 😔

[Megan]

Hi @tammyhowell, happy Monday! 

Just wanted to check in with you on this, and see if you still face the same behavior. 

Let me know, and we'll take it from there. 

[cthrn]

Hi, I have the same issue. can you please help me. I don't have the 12 recovery words, i tried to remove and install the drobox password extension, my chrome is updated, restart chrome and the computer but still no luck. it happened when I signed out to my account to because the password shared is not synching, when I logged in it says

" Check “Chrome Windows” for a notification

Let’s make sure it’s you and sync any passwords you already added.

We’ll finish setting up after we get your approval on Chrome Windows.

Didn’t get it? Resend notification" it's been like this since Monday. "

[Walter]

Hey @cthrn, sorry to hear you're having issues with this. 

Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not?

Also, could you maybe clear your browser's cache or try another browser and let us know how it goes?

If the issue persists, please send us a screenshot so that we can have a visual too.

Thanks! 

[cthrn]

Hi Walter,

Yes, I have access before and until now. I can access my dropbox but not the dropbox password.

I already tried that clear my browser's cache and tried to another browser but the issue is still the same 😞

please click this link to see the screenshot https://snipboard.io/OhSBAT.jpg

Thank you!