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itsjustme1's avatar
itsjustme1
Helpful | Level 6
4 years ago

Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Dropbox Passwords
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey cthrn, sorry to hear you're having issues with this. 

 

Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not?

 

Also, could you maybe clear your browser's cache or try another browser and let us know how it goes?

 

If the issue persists, please send us a screenshot so that we can have a visual too.

 

Thanks! 

cthrn's avatar
cthrn
Explorer | Level 4
3 years ago

Hi Walter,

 

Yes, I have access before and until now. I can access my dropbox but not the dropbox password.

 

I already tried that clear my browser's cache and tried to another browser but the issue is still the same 😞

 

please click this link to see the screenshot https://snipboard.io/OhSBAT.jpg

 

 

Thank you!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for the additional information  cthrn - much appreciated!

     

    Can you please confirm that you're signed into your Dropbox account on the browser you're trying to use to set up Passwords? 

     

    Also, when you say you have access now and before to another device, can you clarify if you're getting the notification popup there when trying to connect this device? 

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