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itsjustme1's avatar
itsjustme1
Helpful | Level 6
4 years ago

Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Dropbox Passwords
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tammyhowell's avatar
tammyhowell
Explorer | Level 4
Update: I signed into passwords on a desktop and actually got a notification, but when I accepted it, I got the "oop" error message 😔
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi tammyhowell, happy Monday! 

 

Just wanted to check in with you on this, and see if you still face the same behavior. 

 

Let me know, and we'll take it from there. 

  • cthrn's avatar
    cthrn
    Explorer | Level 4
    3 years ago

    Hi, I have the same issue. can you please help me. I don't have the 12 recovery words, i tried to remove and install the drobox password extension, my chrome is updated, restart chrome and the computer but still no luck. it happened when I signed out to my account to because the password shared is not synching, when I logged in it says

    " Check “Chrome Windows” for a notification

    Let’s make sure it’s you and sync any passwords you already added.
    We’ll finish setting up after we get your approval on Chrome Windows.
    Didn’t get it? Resend notification" it's been like this since Monday. "
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey cthrn, sorry to hear you're having issues with this. 

     

    Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not?

     

    Also, could you maybe clear your browser's cache or try another browser and let us know how it goes?

     

    If the issue persists, please send us a screenshot so that we can have a visual too.

     

    Thanks! 

  • cthrn's avatar
    cthrn
    Explorer | Level 4
    3 years ago

    Hi Walter,

     

    Yes, I have access before and until now. I can access my dropbox but not the dropbox password.

     

    I already tried that clear my browser's cache and tried to another browser but the issue is still the same 😞

     

    please click this link to see the screenshot https://snipboard.io/OhSBAT.jpg

     

     

    Thank you!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for the additional information  cthrn - much appreciated!

     

    Can you please confirm that you're signed into your Dropbox account on the browser you're trying to use to set up Passwords? 

     

    Also, when you say you have access now and before to another device, can you clarify if you're getting the notification popup there when trying to connect this device? 

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