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itsjustme1's avatar
itsjustme1
Helpful | Level 6
4 years ago

Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Dropbox Passwords
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hello again DoW, I appreciate your patience on this! 

Let's try one more thing: can you try turning off and on the notification option? Just make sure that you have Passwords open on the already connected device before trying to connect the new one. 

If this doesn't work, let me know so I can send you an email so we can have a closer look into this.
DoW's avatar
DoW
Explorer | Level 4
3 years ago

Still no Joy 😞

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    No worries, DoW! 

    I just sent you an email, in order for us to see what we can find on this. 

    Reply back and we'll take it from there.

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