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SBR's avatar
SBR
Explorer | Level 4
5 years ago

Synchronisation mit Windows 10 Desktop App läuft nicht

Ich habe das Problem, dass die Synchronisation mit meiner Windows 10 Desktop App von Dropbox seit ca. 24h nicht mehr funktioniert. Bisher habe ich folgendes versucht:

1. Synchronisation angehalten und neu gestartet

2. App beendet und neu gestartet

3. Windows neu gestartet

4. In der App mit meinem Konto abgemeldet und wieder angemeldet

5. In der App mit meinem Konto abgemeldet und wieder angemeldet und neues Verzeichnis für Dropbox definiert

6. App deinstalliert und erneut installiert (neues Verzeichnis)

... es hilft alles nichts, die Synchronisation läuft nicht - bzw. es erscheint die ganze Zeit über die Statusmeldung "Synchronisieren". Zudem: wenn ich in den Einstellungen versuche einzelne Ordner von der Synchronisation auszuschließen erscheint die Fehlermeldung, dass keine Verbinundung hergestellt werden konnte - der Dateien-/Ordnerbaum wird somit gar nicht erst angezeigt.

Kennt jemand eine Lösung?

 

Check Internetverbindung:

Internet funktioniert natürlich ansonsten ohne Einschränkungen und mit 220.000 kB/s

Dateien & Ordner
Dropbox-Desktopanwendung
Install
Synchronisierung
Windows

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  • SBR's avatar
    SBR
    Explorer | Level 4
    5 years ago
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    Weitere Lösungsversuche:

    7. Deaktivieren des

    7a. Virenscanners (Avira) und der

    7b. Windows Firewall

    ... bringt darüber hinaus ebenfalls keinen Erfolg.

  • SBR's avatar
    SBR
    Explorer | Level 4
    5 years ago
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    Check Speicherplatz

    Speicherplatz ist nur zu 29% belegt, das kann also auch nicht das Thema sein

  • SBR's avatar
    SBR
    Explorer | Level 4
    5 years ago
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    8. Geräteverknüpfung aufgehoben und erneuert.

    Habe in der Weboberfläche den PC aus der Liste der verknüpften Geräte entfernt und mit erneuter Anmeldung wieder neu verknüpft - ebenfalls ohne Erfolg, die Dateien werden weiterhin nicht synchronisiert. Allerdings wird bei der erneuten Anmeldung in der App das Gerät wieder in der Liste der verknüpften Geräte aufgeführt - soweit schon mal gut, es besteht also eine Verbindung.

     

    Check Anzahl verbundener Geräte

    Um der Frage vorzubeugen: es sind in Summe nur 3 Geräte verknüpft, somit ist die max. Anzahl Geräte nicht überschritten

    • Werner's avatar
      Werner
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago
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      Hallo SBR ,

       

      willkommen im Dropbox-Forum und danke für die neue Diskussion sowie die Schilderung des Problems!

       

      Wir schicken Ihnen hier die Standardschritte für eine blockierende Synchronisierung – führen Sie bitte die nachfolgenden Schritte genau in der beschriebenen Reihenfolge aus, da sonst weitere Probleme auftreten können:

       

      1. Stellen Sie sicher, dass die Dropbox-Desktopanwendung ausgeführt wird
      2. Klicken Sie erst in der Taskleiste auf das Dropbox-Symbol und dann auf Ihr Profilbild oder Ihre Initialen
      3. Klicken Sie auf „Einstellungen …“
      4. Klicken Sie erst auf den Punkt „Konto“ und dann auf eine beliebige Stelle im Fenster unter „Konto“
      5. Halten Sie die Tastenkombination Alt + H gedrückt
      6. Klicken Sie auf Hardlinks korrigieren
      7. Sie werden eventuell zur Eingabe Ihres Benutzernamens und Kennworts aufgefordert – diese Aufforderung bezieht sich auf Ihre Anmeldedaten für den Computer, nicht auf die Daten Ihres Dropbox-Kontos
      8. Warten Sie etwa zehn Minuten, um zu sehen, ob Dropbox die Synchronisierung wiederaufnimmt.

       

      Wenn die obigen Schritte das Problem nicht beheben, wiederholen Sie die ersten fünf Schritte und klicken Sie im 6. Schritt dann aber stattdessen auf Berechtigungen korrigieren. Beachten Sie, dass die Synchronisierung bei „Berechtigungen korrigieren“ wieder von vorne beginnt.

       

      Beste Grüße

      • SBR's avatar
        SBR
        Explorer | Level 4
        5 years ago
        Copy LinkReport

        Hallo Werner,

        ich habe deine Lösungsvorschläge

        10a. Hardlinks korrigieren

        10b. Berechtingungen korrigieren

        direkt angewendet. Alledings hat die Dropbox auch nach 10 min noch nicht wieder mit der Synchronisation gestartet.

        Da ich durch die Neuinstallation der App einen gänzlich leeren lokalen (auf dem Rechner) Ordner habe würde es ja völlig ausreichen, wenn der Download der Dateien wieder starten würde; aber nicht mal das passiert...

        Hast du noch weitere Ideen?

        Viele Grüße und vielen Dank,

        SBR

  • SBR's avatar
    SBR
    Explorer | Level 4
    5 years ago
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    Check: alternativer Dropbox-Account:

    Habe es zwischenzeitlich mit einem alternativen Account versucht. Auch hier, keine Synchronisation der Dateien.

     

    Daher meine Vermutung: gab es kürzlich ein Windows-Update, mit dem sich Dropbox nicht verträgt? Hat sonst noch jemand dieses Problem?

     

    Check: Aktueller Stand von Windows

    Windows Update ist auf dem neueste Stand.

    Hier mal ein paar Eckdaten:

    • Betriebsystemname: Microsoft Windows 10 Pro
    • Version: 10.0.19041 Build 19041
    • Systemtyp: x64-basierter PC
    • SBR's avatar
      SBR
      Explorer | Level 4
      5 years ago
      Copy LinkReport

      Dieses Bild ist zu sehen wenn ich die App starte und auf den Pfeil (nach oben) klicke

    • SBR's avatar
      SBR
      Explorer | Level 4
      5 years ago
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      Alle Dateien gelöscht

      Ich habe jetzt auch online über die Weboberfläche alle Dateien aus Dropbox gelöscht. Die Synchronisation startet immer noch nicht

    • SBR's avatar
      SBR
      Explorer | Level 4
      5 years ago
      Copy LinkReport

       

      Source: https://worklizard.com/wp-content/uploads/2019/09/is-anybody-out-there-full1.jpeg

       

      • Astrid's avatar
        Astrid
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago
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        Hallo SBR,

         

        vielen Dank für die Rückmeldung! 

         

        Bitte entschuldigen Sie die Verzögerung bei den Antworten. Ich habe dieses Problem jetzt an unsere Experten weitergeleitet, damit wir uns weiter damit befassen können.

         

        Vielen Dank für Ihre Geduld. Wenn Sie Fragen haben, lassen Sie es mich bitte wissen.

         

         

        Beste Grüße

    • Werner's avatar
      Werner
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago
      Copy LinkReport

      Hallo SBR ,

       

      danke für Ihre Rückmeldung! Sie hatten erwähnt, dass das Betriebssystem vor Kurzem aktualisiert wurde; könnten Sie dennoch bitte einmal überprüfen, ob es ausstehende Windows-Aktualisierungen für Ihren Computer gibt?

       

      Wir haben zwischenzeitlich eine neue Version der Dropbox-Anwendung veröffentlicht, bitte installieren Sie diese einmal, vorzugsweise über das „Offline“-Installationsprogramm. Danach wird ein Geräteneustart empfohlen.

       

      Sollten Sie hierdurch keine Verbesserung sehen, führen Sie bitte eine erweiterte Neuinstallation der Dropbox-Software durch.

       

      Sollte auch dies nicht helfen, könnten Sie bitte einmal probeweise ein zusätzliches Nutzerprofil bei Windows einrichten und dort einmal Dropbox installieren? Wie verläuft die Synchronisierung dort?

       

      Beste Grüße

      • SBR's avatar
        SBR
        Explorer | Level 4
        5 years ago
        Copy LinkReport

        Hallo Werner,

        vielen Dank für die weiteren Hinweise.

        Dropbox 108.4.453 ist installiert, die Synchronisation läuft aber immer noch nicht.

        Teste jetzt die weiteren Schritte.

        VG

        SBR

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Ich habe das Problem, dass die Synchronisation mit meiner Windows 10 Desktop App von Dropbox seit ca. 24h nicht mehr funktioniert. Bisher habe ich folgendes versucht:

1. Synchronisation angehalten und neu gestartet

2. App beendet und neu gestartet

3. Windows neu gestartet

4. In der App mit meinem Konto abgemeldet und wieder angemeldet

5. In der App mit meinem Konto abgemeldet und wieder angemeldet und neues Verzeichnis für Dropbox definiert

6. App deinstalliert und erneut installiert (neues Verzeichnis)

... es hilft alles nichts, die Synchronisation läuft nicht - bzw. es erscheint die ganze Zeit über die Statusmeldung \"Synchronisieren\". Zudem: wenn ich in den Einstellungen versuche einzelne Ordner von der Synchronisation auszuschließen erscheint die Fehlermeldung, dass keine Verbinundung hergestellt werden konnte - der Dateien-/Ordnerbaum wird somit gar nicht erst angezeigt.

Kennt jemand eine Lösung?

 

Check Internetverbindung:

Internet funktioniert natürlich ansonsten ohne Einschränkungen und mit 220.000 kB/s

","body@stringLength":"1222","rawBody":"

Ich habe das Problem, dass die Synchronisation mit meiner Windows 10 Desktop App von Dropbox seit ca. 24h nicht mehr funktioniert. Bisher habe ich folgendes versucht:

1. Synchronisation angehalten und neu gestartet

2. App beendet und neu gestartet

3. Windows neu gestartet

4. In der App mit meinem Konto abgemeldet und wieder angemeldet

5. In der App mit meinem Konto abgemeldet und wieder angemeldet und neues Verzeichnis für Dropbox definiert

6. App deinstalliert und erneut installiert (neues Verzeichnis)

... es hilft alles nichts, die Synchronisation läuft nicht - bzw. es erscheint die ganze Zeit über die Statusmeldung \"Synchronisieren\". Zudem: wenn ich in den Einstellungen versuche einzelne Ordner von der Synchronisation auszuschließen erscheint die Fehlermeldung, dass keine Verbinundung hergestellt werden konnte - der Dateien-/Ordnerbaum wird somit gar nicht erst angezeigt.

Kennt jemand eine Lösung?

 

Check Internetverbindung:

Internet funktioniert natürlich ansonsten ohne Einschränkungen und mit 220.000 kB/s

","kudosSumWeight":0,"postTime":"2020-10-20T17:07:07.402-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Dateien & Ordner","text":"Dateien & Ordner","time":"2019-08-20T07:51:48.296-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Dropbox-Desktopanwendung","text":"Dropbox-Desktopanwendung","time":"2020-02-17T07:40:16.526-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Install","text":"Install","time":"2022-07-26T01:01:11.078-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Synchronisierung","text":"Synchronisierung","time":"2020-02-06T05:38:09.657-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:Windows","text":"Windows","time":"2022-02-07T09:39:13.851-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:463167_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4051},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Ich habe das Problem, dass die Synchronisation mit meiner Windows 10 Desktop App von Dropbox seit ca. 24h nicht mehr funktioniert. Bisher habe ich folgendes versucht: 1. Synchronisation angehalten 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Synchronisation mit Windows 10 Desktop App läuft nicht","moderationData":{"__ref":"ModerationData:moderation_data:463275"},"body":"

Weitere Lösungsversuche:

7. Deaktivieren des

7a. Virenscanners (Avira) und der

7b. Windows Firewall

... bringt darüber hinaus ebenfalls keinen Erfolg.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"156","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-10-21T02:59:04.265-07:00","lastPublishTime":"2020-10-21T06:36:50.153-07:00","metrics":{"__typename":"MessageMetrics","views":2606},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:463167/message:463275","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"232","rawBody":"

Weitere Lösungsversuche:

7. Deaktivieren des

7a. Virenscanners (Avira) und der

7b. Windows Firewall

... bringt darüber hinaus ebenfalls keinen Erfolg.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:463275_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:463278":{"__typename":"ModerationData","id":"moderation_data:463278","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:463278":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1364664"},"id":"message:463278","revisionNum":2,"uid":463278,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"parent":{"__ref":"ForumTopicMessage:message:463167"},"conversation":{"__ref":"Conversation:conversation:463167"},"subject":"Re: Synchronisation mit Windows 10 Desktop App läuft nicht","moderationData":{"__ref":"ModerationData:moderation_data:463278"},"body":"

Check Dropbox Update

Aktuelle Dropbox-Version 107.4.443 ist installiert

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"74","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-10-21T03:09:00.894-07:00","lastPublishTime":"2020-10-21T06:38:56.829-07:00","metrics":{"__typename":"MessageMetrics","views":2600},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:463167/message:463278","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"101","rawBody":"

Check Dropbox Update

Aktuelle Dropbox-Version 107.4.443 ist installiert

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:463278_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:463282":{"__typename":"ModerationData","id":"moderation_data:463282","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:463282":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1364664"},"id":"message:463282","revisionNum":2,"uid":463282,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"parent":{"__ref":"ForumTopicMessage:message:463167"},"conversation":{"__ref":"Conversation:conversation:463167"},"subject":"Re: Synchronisation mit Windows 10 Desktop App läuft nicht","moderationData":{"__ref":"ModerationData:moderation_data:463282"},"body":"

Check Speicherplatz

Speicherplatz ist nur zu 29% belegt, das kann also auch nicht das Thema sein

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"99","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-10-21T03:10:18.211-07:00","lastPublishTime":"2020-10-21T06:35:53.077-07:00","metrics":{"__typename":"MessageMetrics","views":2597},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:463167/message:463282","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"126","rawBody":"

Check Speicherplatz

Speicherplatz ist nur zu 29% belegt, das kann also auch nicht das Thema sein

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:463282_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:463332":{"__typename":"ModerationData","id":"moderation_data:463332","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:463332":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1364664"},"id":"message:463332","revisionNum":2,"uid":463332,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"parent":{"__ref":"ForumTopicMessage:message:463167"},"conversation":{"__ref":"Conversation:conversation:463167"},"subject":"Re: Synchronisation mit Windows 10 Desktop App läuft nicht","moderationData":{"__ref":"ModerationData:moderation_data:463332"},"body":"

Hat jemand eine Idee für eine Lösung?

 

Den Lösungsartikel https://help.dropbox.com/de-de/installs-integrations/sync-uploads/files-update-issues habe ich natürlich schon durch

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"184","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-10-21T05:18:28.888-07:00","lastPublishTime":"2020-10-21T06:33:05.001-07:00","metrics":{"__typename":"MessageMetrics","views":2589},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:463167/message:463332","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"358","rawBody":"

Hat jemand eine Idee für eine Lösung?

 

Den Lösungsartikel https://help.dropbox.com/de-de/installs-integrations/sync-uploads/files-update-issues habe ich natürlich schon durch

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8. Geräteverknüpfung aufgehoben und erneuert.

Habe in der Weboberfläche den PC aus der Liste der verknüpften Geräte entfernt und mit erneuter Anmeldung wieder neu verknüpft - ebenfalls ohne Erfolg, die Dateien werden weiterhin nicht synchronisiert. Allerdings wird bei der erneuten Anmeldung in der App das Gerät wieder in der Liste der verknüpften Geräte aufgeführt - soweit schon mal gut, es besteht also eine Verbindung.

 

Check Anzahl verbundener Geräte

Um der Frage vorzubeugen: es sind in Summe nur 3 Geräte verknüpft, somit ist die max. Anzahl Geräte nicht überschritten

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8. Geräteverknüpfung aufgehoben und erneuert.

Habe in der Weboberfläche den PC aus der Liste der verknüpften Geräte entfernt und mit erneuter Anmeldung wieder neu verknüpft - ebenfalls ohne Erfolg, die Dateien werden weiterhin nicht synchronisiert. Allerdings wird bei der erneuten Anmeldung in der App das Gerät wieder in der Liste der verknüpften Geräte aufgeführt - soweit schon mal gut, es besteht also eine Verbindung.

 

Check Anzahl verbundener Geräte

Um der Frage vorzubeugen: es sind in Summe nur 3 Geräte verknüpft, somit ist die max. Anzahl Geräte nicht überschritten

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9. Bad File Check Überprüfung

Die Bad File Check Überprüfung auf unzulässige Dateinamen https://www.dropbox.com/bad_files_check liefert ebenfalls keine Ergebnisse

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9. Bad File Check Überprüfung

Die Bad File Check Überprüfung auf unzulässige Dateinamen https://www.dropbox.com/bad_files_check liefert ebenfalls keine Ergebnisse

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Hallo SBR ,

\n

 

\n

willkommen im Dropbox-Forum und danke für die neue Diskussion sowie die Schilderung des Problems!

\n

 

\n

Wir schicken Ihnen hier die Standardschritte für eine blockierende Synchronisierung – führen Sie bitte die nachfolgenden Schritte genau in der beschriebenen Reihenfolge aus, da sonst weitere Probleme auftreten können:

\n

 

\n
    \n
  1. Stellen Sie sicher, dass die Dropbox-Desktopanwendung ausgeführt wird
    2. \n
  2. Klicken Sie erst in der Taskleiste auf das Dropbox-Symbol und dann auf Ihr Profilbild oder Ihre Initialen
    3. \n
  3. Klicken Sie auf „Einstellungen …“
    4. \n
  4. Klicken Sie erst auf den Punkt „Konto“ und dann auf eine beliebige Stelle im Fenster unter „Konto“
    5. \n
  5. Halten Sie die Tastenkombination Alt + H gedrückt
    6. \n
  6. Klicken Sie auf Hardlinks korrigieren
    7. \n
  7. Sie werden eventuell zur Eingabe Ihres Benutzernamens und Kennworts aufgefordert – diese Aufforderung bezieht sich auf Ihre Anmeldedaten für den Computer, nicht auf die Daten Ihres Dropbox-Kontos
    8. \n
  8. Warten Sie etwa zehn Minuten, um zu sehen, ob Dropbox die Synchronisierung wiederaufnimmt.
    9. \n
\n

 

\n

Wenn die obigen Schritte das Problem nicht beheben, wiederholen Sie die ersten fünf Schritte und klicken Sie im 6. Schritt dann aber stattdessen auf Berechtigungen korrigieren. Beachten Sie, dass die Synchronisierung bei „Berechtigungen korrigieren“ wieder von vorne beginnt.

\n

 

\n

Beste Grüße

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Hallo  ,

\n

 

\n

willkommen im Dropbox-Forum und danke für die neue Diskussion sowie die Schilderung des Problems!

\n

 

\n

Wir schicken Ihnen hier die Standardschritte für eine blockierende Synchronisierung – führen Sie bitte die nachfolgenden Schritte genau in der beschriebenen Reihenfolge aus, da sonst weitere Probleme auftreten können:

\n

 

\n
    \n
  1. Stellen Sie sicher, dass die Dropbox-Desktopanwendung ausgeführt wird
    2. \n
  2. Klicken Sie erst in der Taskleiste auf das Dropbox-Symbol und dann auf Ihr Profilbild oder Ihre Initialen
    3. \n
  3. Klicken Sie auf „Einstellungen …“
    4. \n
  4. Klicken Sie erst auf den Punkt „Konto“ und dann auf eine beliebige Stelle im Fenster unter „Konto“
    5. \n
  5. Halten Sie die Tastenkombination Alt + H gedrückt
    6. \n
  6. Klicken Sie auf Hardlinks korrigieren
    7. \n
  7. Sie werden eventuell zur Eingabe Ihres Benutzernamens und Kennworts aufgefordert – diese Aufforderung bezieht sich auf Ihre Anmeldedaten für den Computer, nicht auf die Daten Ihres Dropbox-Kontos
    8. \n
  8. Warten Sie etwa zehn Minuten, um zu sehen, ob Dropbox die Synchronisierung wiederaufnimmt.
    9. \n
\n

 

\n

Wenn die obigen Schritte das Problem nicht beheben, wiederholen Sie die ersten fünf Schritte und klicken Sie im 6. Schritt dann aber stattdessen auf Berechtigungen korrigieren. Beachten Sie, dass die Synchronisierung bei „Berechtigungen korrigieren“ wieder von vorne beginnt.

\n

 

\n

Beste Grüße

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Hallo Werner,

ich habe deine Lösungsvorschläge

10a. Hardlinks korrigieren

10b. Berechtingungen korrigieren

direkt angewendet. Alledings hat die Dropbox auch nach 10 min noch nicht wieder mit der Synchronisation gestartet.

Da ich durch die Neuinstallation der App einen gänzlich leeren lokalen (auf dem Rechner) Ordner habe würde es ja völlig ausreichen, wenn der Download der Dateien wieder starten würde; aber nicht mal das passiert...

Hast du noch weitere Ideen?

Viele Grüße und vielen Dank,

SBR

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Hallo ,

ich habe deine Lösungsvorschläge

10a. Hardlinks korrigieren

10b. Berechtingungen korrigieren

direkt angewendet. Alledings hat die Dropbox auch nach 10 min noch nicht wieder mit der Synchronisation gestartet.

Da ich durch die Neuinstallation der App einen gänzlich leeren lokalen (auf dem Rechner) Ordner habe würde es ja völlig ausreichen, wenn der Download der Dateien wieder starten würde; aber nicht mal das passiert...

Hast du noch weitere Ideen?

Viele Grüße und vielen Dank,

SBR

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Check: alternativer Dropbox-Account:

Habe es zwischenzeitlich mit einem alternativen Account versucht. Auch hier, keine Synchronisation der Dateien.

 

Daher meine Vermutung: gab es kürzlich ein Windows-Update, mit dem sich Dropbox nicht verträgt? Hat sonst noch jemand dieses Problem?

 

Check: Aktueller Stand von Windows

Windows Update ist auf dem neueste Stand.

Hier mal ein paar Eckdaten:

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Check: alternativer Dropbox-Account:

Habe es zwischenzeitlich mit einem alternativen Account versucht. Auch hier, keine Synchronisation der Dateien.

 

Daher meine Vermutung: gab es kürzlich ein Windows-Update, mit dem sich Dropbox nicht verträgt? Hat sonst noch jemand dieses Problem?

 

Check: Aktueller Stand von Windows

Windows Update ist auf dem neueste Stand.

Hier mal ein paar Eckdaten:

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Dieses Bild ist zu sehen wenn ich die App starte und auf den Pfeil (nach oben) klicke

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Dieses Bild ist zu sehen wenn ich die App starte und auf den Pfeil (nach oben) klicke

","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS00Njg2NDYtMTg4OTRpQThFQ0I4REJDNTkzQzMwRA?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:468646_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:468647":{"__typename":"ModerationData","id":"moderation_data:468647","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:468647":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1364664"},"id":"message:468647","revisionNum":1,"uid":468647,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"parent":{"__ref":"ForumReplyMessage:message:463378"},"conversation":{"__ref":"Conversation:conversation:463167"},"subject":"Re: Synchronisation mit Windows 10 Desktop App läuft nicht","moderationData":{"__ref":"ModerationData:moderation_data:468647"},"body":"

Alle Dateien gelöscht

Ich habe jetzt auch online über die Weboberfläche alle Dateien aus Dropbox gelöscht. Die Synchronisation startet immer noch nicht

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"154","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-11-10T05:11:00.063-08:00","lastPublishTime":"2020-11-10T05:11:00.063-08:00","metrics":{"__typename":"MessageMetrics","views":1162},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:463167/message:468647","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"181","rawBody":"

Alle Dateien gelöscht

Ich habe jetzt auch online über die Weboberfläche alle Dateien aus Dropbox gelöscht. Die Synchronisation startet immer noch nicht

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:468647_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:469694":{"__typename":"ModerationData","id":"moderation_data:469694","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1129244":{"__typename":"User","id":"user:1129244","uid":1129244,"login":"Astrid","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-09T14:24:48.753-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMTI5MjQ0LTEzMjc4aUMxRUZDM0M5QjgwQTVDRTc"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1129244"},"ForumReplyMessage:message:469694":{"__typename":"ForumReplyMessage","uid":469694,"id":"message:469694","revisionNum":1,"author":{"__ref":"User:user:1364664"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"parent":{"__ref":"ForumReplyMessage:message:463378"},"conversation":{"__ref":"Conversation:conversation:463167"},"subject":"Re: Synchronisation mit Windows 10 Desktop App läuft nicht","moderationData":{"__ref":"ModerationData:moderation_data:469694"},"body":"

 

Source: https://worklizard.com/wp-content/uploads/2019/09/is-anybody-out-there-full1.jpeg

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"22","kudosSumWeight":0,"postTime":"2020-11-13T07:54:18.453-08:00","lastPublishTime":"2020-11-13T07:54:18.453-08:00","metrics":{"__typename":"MessageMetrics","views":1146},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:463167/message:469694","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDQ3MDM0NSw0NzAzNDU","node":{"__ref":"ForumReplyMessage:message:470345"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"632","rawBody":"

 

Source: https://worklizard.com/wp-content/uploads/2019/09/is-anybody-out-there-full1.jpeg

 

","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS00Njk2OTQtMTg5NTdpQjEyOThDQkNGOUIwRjJBNA?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":0,"currentRevision":{"__ref":"Revision:revision:469694_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:470345":{"__typename":"ModerationData","id":"moderation_data:470345","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:470345":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1129244"},"id":"message:470345","revisionNum":1,"uid":470345,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"parent":{"__ref":"ForumReplyMessage:message:469694"},"conversation":{"__ref":"Conversation:conversation:463167"},"subject":"Re: Synchronisation mit Windows 10 Desktop App läuft nicht","moderationData":{"__ref":"ModerationData:moderation_data:470345"},"body":"

Hallo SBR,

\n

 

\n

vielen Dank für die Rückmeldung! 

\n

 

\n

Bitte entschuldigen Sie die Verzögerung bei den Antworten. Ich habe dieses Problem jetzt an unsere Experten weitergeleitet, damit wir uns weiter damit befassen können.

\n

 

\n

Vielen Dank für Ihre Geduld. Wenn Sie Fragen haben, lassen Sie es mich bitte wissen.

\n

 

\n

 

\n

Beste Grüße

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-11-16T05:55:48.101-08:00","lastPublishTime":"2020-11-16T05:55:48.101-08:00","metrics":{"__typename":"MessageMetrics","views":1136},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:463167/message:470345","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"609","rawBody":"

Hallo ,

\n

 

\n

vielen Dank für die Rückmeldung! 

\n

 

\n

Bitte entschuldigen Sie die Verzögerung bei den Antworten. Ich habe dieses Problem jetzt an unsere Experten weitergeleitet, damit wir uns weiter damit befassen können.

\n

 

\n

Vielen Dank für Ihre Geduld. Wenn Sie Fragen haben, lassen Sie es mich bitte wissen.

\n

 

\n

 

\n

Beste Grüße

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:470345_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:463438":{"__typename":"ModerationData","id":"moderation_data:463438","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:463438":{"__typename":"ForumReplyMessage","uid":463438,"id":"message:463438","revisionNum":1,"author":{"__ref":"User:user:1364664"},"readOnly":true,"repliesCount":9,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"parent":{"__ref":"ForumTopicMessage:message:463167"},"conversation":{"__ref":"Conversation:conversation:463167"},"subject":"Re: Synchronisation mit Windows 10 Desktop App läuft nicht","moderationData":{"__ref":"ModerationData:moderation_data:463438"},"body":"

@Dropbox Team: gibt es da vom Support weitere Ansatzpunkte?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"61","kudosSumWeight":0,"postTime":"2020-10-21T09:43:17.661-07:00","lastPublishTime":"2020-10-21T09:43:17.661-07:00","metrics":{"__typename":"MessageMetrics","views":973},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:463167/message:463438","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDQ2MzcxMyw0NjM3MTM","node":{"__ref":"ForumReplyMessage:message:463713"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"66","rawBody":"

@Dropbox Team: gibt es da vom Support weitere Ansatzpunkte?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:463438_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:463713":{"__typename":"ModerationData","id":"moderation_data:463713","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:463713":{"__typename":"ForumReplyMessage","uid":463713,"id":"message:463713","revisionNum":1,"author":{"__ref":"User:user:616017"},"readOnly":true,"repliesCount":8,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"parent":{"__ref":"ForumReplyMessage:message:463438"},"conversation":{"__ref":"Conversation:conversation:463167"},"subject":"Re: Synchronisation mit Windows 10 Desktop App läuft nicht","moderationData":{"__ref":"ModerationData:moderation_data:463713"},"body":"

Hallo SBR ,

\n

 

\n

danke für Ihre Rückmeldung! Sie hatten erwähnt, dass das Betriebssystem vor Kurzem aktualisiert wurde; könnten Sie dennoch bitte einmal überprüfen, ob es ausstehende Windows-Aktualisierungen für Ihren Computer gibt?

\n

 

\n

Wir haben zwischenzeitlich eine neue Version der Dropbox-Anwendung veröffentlicht, bitte installieren Sie diese einmal, vorzugsweise über das „Offline“-Installationsprogramm. Danach wird ein Geräteneustart empfohlen.

\n

 

\n

Sollten Sie hierdurch keine Verbesserung sehen, führen Sie bitte eine erweiterte Neuinstallation der Dropbox-Software durch.

\n

 

\n

Sollte auch dies nicht helfen, könnten Sie bitte einmal probeweise ein zusätzliches Nutzerprofil bei Windows einrichten und dort einmal Dropbox installieren? Wie verläuft die Synchronisierung dort?

\n

 

\n

Beste Grüße

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"postTime":"2020-10-22T04:07:03.966-07:00","lastPublishTime":"2020-10-22T04:07:03.966-07:00","metrics":{"__typename":"MessageMetrics","views":957},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:463167/message:463713","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDQ2NDY0OSw0NjQ2NDk","node":{"__ref":"ForumReplyMessage:message:464649"}}]},"editFrozen":false,"body@stringLength":"1357","rawBody":"

Hallo  ,

\n

 

\n

danke für Ihre Rückmeldung! Sie hatten erwähnt, dass das Betriebssystem vor Kurzem aktualisiert wurde; könnten Sie dennoch bitte einmal überprüfen, ob es ausstehende Windows-Aktualisierungen für Ihren Computer gibt?

\n

 

\n

Wir haben zwischenzeitlich eine neue Version der Dropbox-Anwendung veröffentlicht, bitte installieren Sie diese einmal, vorzugsweise über das „Offline“-Installationsprogramm. Danach wird ein Geräteneustart empfohlen.

\n

 

\n

Sollten Sie hierdurch keine Verbesserung sehen, führen Sie bitte eine erweiterte Neuinstallation der Dropbox-Software durch.

\n

 

\n

Sollte auch dies nicht helfen, könnten Sie bitte einmal probeweise ein zusätzliches Nutzerprofil bei Windows einrichten und dort einmal Dropbox installieren? Wie verläuft die Synchronisierung dort?

\n

 

\n

Beste Grüße

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:463713_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:464649":{"__typename":"ModerationData","id":"moderation_data:464649","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:464649":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1364664"},"id":"message:464649","revisionNum":1,"uid":464649,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"parent":{"__ref":"ForumReplyMessage:message:463713"},"conversation":{"__ref":"Conversation:conversation:463167"},"subject":"Re: Synchronisation mit Windows 10 Desktop App läuft nicht","moderationData":{"__ref":"ModerationData:moderation_data:464649"},"body":"

Hallo Werner,

vielen Dank für die weiteren Hinweise.

Dropbox 108.4.453 ist installiert, die Synchronisation läuft aber immer noch nicht.

Teste jetzt die weiteren Schritte.

VG

SBR

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"185","kudosSumWeight":0,"repliesCount":7,"postTime":"2020-10-26T05:36:42.622-07:00","lastPublishTime":"2020-10-26T05:36:42.622-07:00","metrics":{"__typename":"MessageMetrics","views":947},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:463167/message:464649","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"402","rawBody":"

Hallo ,

vielen Dank für die weiteren Hinweise.

Dropbox 108.4.453 ist installiert, die Synchronisation läuft aber immer noch nicht.

Teste jetzt die weiteren Schritte.

VG

SBR

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