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Forum Discussion
windows desktop app will not connect
I'm trying to connect my team account to the windows desktop app. I've tried different machines (personal, with team account linked, work computer with just my team account), different networks, etc
Always get to the login, enter my 2fa code, then it just sits and spins. Online, my security tab in my profile shows the connection to my devices at this point, but the connection and sync never happen.
Any thoughts?
I had already tried that, and it failed. Scroll up.
Got it working:
1. Admin competely deleted my account,
2. Uninstall ALL DB on machine.
3. Recreate account.4. Reboot, reinstall DB
5. Worked first time.
- Jay
Dropbox Staff
Hi apassy_rbn, thanks for bringing this to our attention.
What two-step verification method are you currently using? Is this a Dropbox Business team specific method of verification?
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
This will help me to assist further!
1. Using Google Authenticator TOTP code as TFA.
2. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? - NOPE. I tried multiple networks (company, home, phone network share), and turned off local firewall.
3. NOTE that my account says that I'm linked on the device - just that the device never actually finishes connection.- Jay
It seems that you're having an issue when the two-step verification code is entered. Is it possible to disable this to see if the connection can be made onto the account?
