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Forum Discussion
Screenshot links no longer working since installing Mojave
Hi, Since installing MacOS Mojave, the automatic Dropbox copying of a screenshot link into the clipboard has stopped working. (Mojave has it's own new screenshot functionality which seems to be inte...
I've tried everything on https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Screenshot-links-no-longer-working-since-installing-Mojave/td-p/304428
I've gone back and forth with customer service for days.
I've spent hours trying to solve this.
Screenshots take and save, but no longer go to my clipboard automatically. This is a real pain.
Please file a bug with your development team, Dropbox.
Lusil
Dropbox Staff
Dropbox StaffHey mcmcmcmc, thanks for nudging us.
Since you mention that you've been in touch with our Support team, could you let me know the ticket ID (eg. #1234567)?
In the meantime, could you make sure that you're running the latest stable version of the desktop app and that you don't have any pending OS updates?
I'm trying to reply to https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Screenshot-links-no-longer-working-since-installing-Mojave/m-p/480423/highlight/true#M102315 but the Reply button is inactive (I am signed in...I can create a new post):
https://www.dropbox.com/s/zwawmwkwema7huq/Screen%20Shot%202020-12-18%20at%206.22.33%20AM.png?dl=0
Here is my ticket: https://www.dropbox.com/support/ticket/11701098
I confirm:
✅ I am running the latest stable version of the desktop app
✅ I don't have any pending OS updates
- Lusil
Thanks for letting me know, mcmcmcmc.
I was able to find the ticket that you mentioned and have made sure to pass your comments along.
I can also see that a specialized member of the team, who's reviewing this for you, replied to you.
Whenever you have the chance, check their most recent reply and don't hesitate to get back to them with any additional questions.
I'm having the same issue. Tried all the prescribed "fixes". No luck.
Is there a fix out there?- DaphneThanks for joining the discussion here slipstreamD, sorry to hear you're having trouble with this.
Can you just confirm for me if you have the OS settings applied to save the screenshot to your Desktop?
Also, can you confirm for me which version of the desktop app you have installed, and the sync status that shows when you're take a screenshot?
