You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Dunca's avatar
Dunca
Explorer | Level 3
3 years ago

I can't uninstall the Dropbox application; says extensions are in use

Keeps saying that the extensions are in use and won't delete

  • Thanks for the update!

    Now, please open the 'Activity Monitor'. It should be under Applications > Utilities.

    Then, check to see if there are any items that refer to Dropbox, or if you recognize any programs that you may have linked to Dropbox and follow these steps:
    • Click on the line that references the process to select it
    • Click on the 'X' at the top left corner of the screen.

    Just make sure not to click on the 'X' that closes the window.

    After this, try to uninstall the Dropbox app again.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    Hey Dunca, thanks for reaching out and sorry to see you're having trouble with this.

    Are you using a Windows or a Mac computer?

    Let me know and we'll go from there!
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        Thanks for the update!

        Now, please open the 'Activity Monitor'. It should be under Applications > Utilities.

        Then, check to see if there are any items that refer to Dropbox, or if you recognize any programs that you may have linked to Dropbox and follow these steps:
        • Click on the line that references the process to select it
        • Click on the 'X' at the top left corner of the screen.

        Just make sure not to click on the 'X' that closes the window.

        After this, try to uninstall the Dropbox app again.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!