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Forum Discussion

D K.7's avatar
D K.7
Helpful | Level 5
8 years ago

Android App not uploading photos anymore

Paid dropbox account, Samsung S4

 

Dropbox app on android device no longer uploads photos.  Trying clearing cache on android device, no luck

Mobile
Sync
upload
  • D K.7's avatar
    D K.7
    7 years ago

    I reinstalled the android app, and it appears to be working for me again.  I am still trying to find the perfect solution for automatically moving pictures from android to dropbox.

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey D K.7, welcome to our community!

    Are you talking about our Camera Uploads feature? Is your S4 using Android OS 4.1 or newer? Please give a much detail as you can surrounding this issue. 

    Also, please make sure that you’re using the latest version of our mobile app, currently 72.2. 

    Let me know. 
    Thanks! 
    • D K.7's avatar
      D K.7
      Helpful | Level 5
      8 years ago

      Hello

       

      Here are some details:

      Dropbox App was 70.2.4 now 72.2.2

      Phone model SCH-I545

      Android Version 5.0.1

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
        Hey D K.7, 

        Thanks for getting back to me. Are you using the Camera Uploads feature?
         
        If so, can you tell me if all photos aren’t being uploaded, or certain ones/types? 

        Also, can you see if photos upload when set to Wifi Only (in our app’s Camera Uploads How to upload settings), and if they upload when set to Wifi or Data plan, and let me know? 
         
        Cheers
  • Brandon B.1's avatar
    Brandon B.1
    Helpful | Level 7
    7 years ago

    Dropbox version 80.2.2

    Motorola Moto X4

     

    Same problem. Photo sync used to work, now it doesn't. It hasn't for weeks, maybe months.

     

    To get them to upload, I have to go into the Dropbox settings, turn off automatic upload of photos, and then turn it back on again. One suggestion I have seen is to go into the "Battery Optimization" screen on the phone, and set Dropbox to "not optimized". I did that. It made no difference.

     

    I'm looking at switching to Google Backup & Sync. I would rather not.

    • Brandon B.1's avatar
      Brandon B.1
      Helpful | Level 7
      7 years ago

      I contacted support via chat. They had even less idea what's wrong or how to fix it than anyone in this thread. I'll uninstall and reinstall the android app, and if that doesn't fix it, I'll give Google Backup & Sync a try.

       

      P.S. I'm a paying customer. I pay for 1TB of Dropbox space. 

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Sorry to hear that. What changed with you setup since the last time it all worked? Have you changed your device or operating system? 

        Did our support team send your case to our mobile team for review? 

        In any event, let me know how this goes. 
        Thanks!

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