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Forum Discussion

D K.7's avatar
D K.7
Helpful | Level 5
8 years ago

Android App not uploading photos anymore

Paid dropbox account, Samsung S4   Dropbox app on android device no longer uploads photos.  Trying clearing cache on android device, no luck
Mobile
sync
upload
  • D K.7's avatar
    D K.7
    8 years ago

    I reinstalled the android app, and it appears to be working for me again.  I am still trying to find the perfect solution for automatically moving pictures from android to dropbox.

Brandon B.1's avatar
Brandon B.1
Helpful | Level 7

I contacted support via chat. They had even less idea what's wrong or how to fix it than anyone in this thread. I'll uninstall and reinstall the android app, and if that doesn't fix it, I'll give Google Backup & Sync a try.

 

P.S. I'm a paying customer. I pay for 1TB of Dropbox space. 

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Sorry to hear that. What changed with you setup since the last time it all worked? Have you changed your device or operating system? 

Did our support team send your case to our mobile team for review? 

In any event, let me know how this goes. 
Thanks!
  • Brandon B.1's avatar
    Brandon B.1
    Helpful | Level 7
    7 years ago

    I uninstalled Dropbox on my Motorola Moto X4, and then reinstalled it. I also installed Google Drive. I then restarted my phone. That was last night.

     

    This morning, I took a few photos with my phone. That was over an hour ago. Checking the Google Drive web site, the photos  are there. Checking the Dropbox web site, they aren't.

     

    You can draw your own conclusions about what I'll be doing next. I am annoyed at myself for renewing my one-year Dropbox subscription a month ago, because I was already having this problem then. I just assumed it would be fixed. Oh, well.

    • kirksel's avatar
      kirksel
      Helpful | Level 5
      7 years ago

      I feel the same way: it's very hit and miss and I should not have renewed my subscription. We can't be the only few who have noticed that pictures don't back up.

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Brandon B.1, thanks for filling me in. I’m sorry that you’re experiencing this. Can you tell me if our team has sent your ticket to our mobile specialists? 

        kirksel, have you submitted a support ticket that I can check on for you? 

        Cheers

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