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Forum Discussion

D K.7's avatar
D K.7
Helpful | Level 5
8 years ago

Android App not uploading photos anymore

Paid dropbox account, Samsung S4   Dropbox app on android device no longer uploads photos.  Trying clearing cache on android device, no luck
Mobile
Sync
upload
  • D K.7's avatar
    D K.7
    7 years ago

    I reinstalled the android app, and it appears to be working for me again.  I am still trying to find the perfect solution for automatically moving pictures from android to dropbox.

D K.7's avatar
D K.7
Helpful | Level 5

Hello

 

Here are some details:

Dropbox App was 70.2.4 now 72.2.2

Phone model SCH-I545

Android Version 5.0.1

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey D K.7, 

Thanks for getting back to me. Are you using the Camera Uploads feature?
 
If so, can you tell me if all photos aren’t being uploaded, or certain ones/types? 

Also, can you see if photos upload when set to Wifi Only (in our app’s Camera Uploads How to upload settings), and if they upload when set to Wifi or Data plan, and let me know? 
 
Cheers
  • kirksel's avatar
    kirksel
    Helpful | Level 5
    8 years ago

    I'm having the same issue: my new photos stopped upload a few weeks ago. Android 7.1.1, Note 8,

    Sanchez wrote:
    Hey D K.7, 

    Thanks for getting back to me. Are you using the Camera Uploads feature?
     
     
    I'm having the issue issue. Note 8, Android 7.1.1, settings set to upload on wifi and data and uploads is turned on. Unless I go into the app and then it looks for new photos, it doesn't upload. What can I do?
    • D K.7's avatar
      D K.7
      Helpful | Level 5
      7 years ago

      I reinstalled the android app, and it appears to be working for me again.  I am still trying to find the perfect solution for automatically moving pictures from android to dropbox.

      • Håvard D.'s avatar
        Håvard D.
        Helpful | Level 5
        7 years ago

        I had the same problem on my Android.

         

        Uninstalling and installing the dropbox app fixed the issue.

         

        Dropbox 72.2.2

        Android 7.0

    • Sanchez's avatar
      Sanchez
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      kirksel, welcome to our forum! 

      Sorry to hear about this. If you have tried my suggestions from above, and are running our latest mobile app version, 72.2, then I suggest you submit a support ticket so an agent can investigate further and assist. 

      Thanks! 

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